Rick Lee
Well-known member
I don't know if the guy hangs here, but there is a Reverb employee on TGP who usually chimes in on the Reverb threads and offers to make things right.
MetalHeadMike
Well-known member
Yeah I'm about done with Reverb because of the fact you can't even speak to anyone anymore. Paypal...don't even get me started on those lying thieving bastards.
LP Freak
Well-known member
romanianreaper
Well-known member
I'm so glad I never got a Reverb account. I don't know why but got a bad feeling when I was seeing people's comments years ago about stuff. I didn't get a good vibe at all.
H
herewegoagain
New member
They actually dinged me for $1.25 because I apparently understated the size or weight of a pedal I sold last year. How fucking silly can it get.
I will never sell through them again.
I will never sell through them again.
Markedman
Well-known member
"Over 1100 transactions on Reverb and while buyers or sellers may occassionally pull some crap, the Reverb team has always gone to the edge of the earth to resolve issues and maintain the integrity of the platform." Prime Music.
"We've done over 1,000 transactions on Reverb without a single issue of any kind.
Maybe we're just lucky. :dunno" Morgan Music
"Maybe I've been lucky, but I just finished selling off a few amps and a bunch of pedals, most of them on Reverb. The addition of state taxes and the disappearance of PayPal present new challenges, but they are not insurmountable. Let's face it: in the current market, unless you have a big-ticket or super popular item, there are not huge profit margins on these things. However, if you a) represent the item fairly and accurately, b) price the item fairly and accurately, and c) maintain clear and open communication with the buyer/seller, the product will eventually move. I always email my buyers personally with tracking info and my contact information should there be any problems with either the shipment or purchase. Payments (less selling fees, etc.) go directly to my bank account within 2-3 days. Can't really comment on other types of transactions, but I'm fortunate perhaps that I don't rely on gear sales for my main income.
Consistent, detailed, and friendly communication goes a long way towards a successful sale. I've been on the receiving end of terse, one-word responses and been ghosted more than once. It doesn't sit well with me as a buyer, so I try not to inflict it on people who buy from me. Occasional glitches or delays during a transaction are much easier to transcend when both parties know how to stay in touch. I see people ranting on TGP when a buyer or seller hasn't responded within the hour, but my experience is that communicating with people all over the country requires time and patience (this is not meant to dismiss instances of actual ripoffs or deceit). Selling on the Internet has its risks, but it has also created unrealistic expectations for many people about the speed and returns on sales of music gear. Just my .02." Twangmeister.
"We've done over 1,000 transactions on Reverb without a single issue of any kind.
Maybe we're just lucky. :dunno" Morgan Music
"Maybe I've been lucky, but I just finished selling off a few amps and a bunch of pedals, most of them on Reverb. The addition of state taxes and the disappearance of PayPal present new challenges, but they are not insurmountable. Let's face it: in the current market, unless you have a big-ticket or super popular item, there are not huge profit margins on these things. However, if you a) represent the item fairly and accurately, b) price the item fairly and accurately, and c) maintain clear and open communication with the buyer/seller, the product will eventually move. I always email my buyers personally with tracking info and my contact information should there be any problems with either the shipment or purchase. Payments (less selling fees, etc.) go directly to my bank account within 2-3 days. Can't really comment on other types of transactions, but I'm fortunate perhaps that I don't rely on gear sales for my main income.
Consistent, detailed, and friendly communication goes a long way towards a successful sale. I've been on the receiving end of terse, one-word responses and been ghosted more than once. It doesn't sit well with me as a buyer, so I try not to inflict it on people who buy from me. Occasional glitches or delays during a transaction are much easier to transcend when both parties know how to stay in touch. I see people ranting on TGP when a buyer or seller hasn't responded within the hour, but my experience is that communicating with people all over the country requires time and patience (this is not meant to dismiss instances of actual ripoffs or deceit). Selling on the Internet has its risks, but it has also created unrealistic expectations for many people about the speed and returns on sales of music gear. Just my .02." Twangmeister.
skullfxr
Well-known member
I knew it was going to be downhill fast when etsy bought them. Eliminating PayPal was a clue, and my final straw.
M
MistaGuitah
Well-known member
Markedman":24podbdr said:
I SOLD OVER $20,000 on Reverb in just the past 2 years. Reverb USED to do a fairly good job of resolving disputes but something changed a while back and they went downhill. Just like what happened to me, sooner or later, everything will be going just fine for a long time and then you'll get screwed in a big way. They will not consider any evidence you send them (just like eBay), they won't even consider the messages sent by the buyers/sellers themselves admitting wrongdoing. They'll make their decision against you and they just won't care. So you can remain in your comfort zone like I did, but the time will come and you'll find out just how worthless Reverb has become.
skullfxr
Well-known member
MistaGuitah":3raze30o said:
Etsy is what happened.
napalmdeath
Well-known member
Yep, I just got fucked on one today..
Dimensions (in) Entered Weight* (lbs) Audited Dimensions (in) Audited Dimensional Weight* (lbs) Additional Charge 4.0in x 45.0in x 16.0in 15lbs- which is DEAD NUTS ON, and actually over on the weight, as I added more bubble wrap around the guitar. They changed it to:
50.0x 18.0x 7.0 29lb, and billed me $19.
It shipped out exactly how it came in, in factory packaging. It didn't even have a case, how the HELL does a factory packaged ESP mirage weigh 29lbs??
Here's how came to me, which is even on ZZounds website:
Shipping Weight: 10 lbs
Shipping Dimensions: 44 x 16 x 4 in..
Dimensions (in) Entered Weight* (lbs) Audited Dimensions (in) Audited Dimensional Weight* (lbs) Additional Charge 4.0in x 45.0in x 16.0in 15lbs- which is DEAD NUTS ON, and actually over on the weight, as I added more bubble wrap around the guitar. They changed it to:
50.0x 18.0x 7.0 29lb, and billed me $19.
It shipped out exactly how it came in, in factory packaging. It didn't even have a case, how the HELL does a factory packaged ESP mirage weigh 29lbs??
Here's how came to me, which is even on ZZounds website:
Shipping Weight: 10 lbs
Shipping Dimensions: 44 x 16 x 4 in..
GregM
Member
UPS?
glpg80
Well-known member
Son of a bitch that’s just wrong.
How do you dispute?
How do you dispute?
Rick Lee
Well-known member
glpg80":1htw39d3 said:
In a case like this, you have to go find someone who works at UPS and go to them (and maybe their boss) directly. LinkedIn is great for this. I wouldn't make a habit of it, but I did it once for a dispute with Sears. I found the right VP on LinkedIn. We had 68 mutual connections. I wrote her a very polite, but firm email and one of her flunkies called me at 7:30 the next morning, apologizing profusely and promising it'd be fixed within the hour, then called back an hour later to confirm the money was refunded. I have other similar stories, but I don't exercise that option until I have a long list of stories about trying to fix it by other means without success.
Did it with Kramer back in the 80s too. The result was unreal.
napalmdeath
Well-known member
GregM":3c9ltqqn said:
Yep, UPS. There's no disputing it, according to Reverb.
Rock Bodom
Active member
I've read threads like these but never had a big problem myself over the course of 5 years of Reverb transactions until last week. Shipping issue, won't go into detail but bottom line Reverb's lack of support is abysmal. I don't even want to deal with it, especially if this is what I could be in for if I have an issue on a higher ticket item in the future, I have no confidence in them. I put in my request to close my Reverb account this week, I'm out.
NewWorldMan
Well-known member
I’ve never bought a shipping label from Reverb before, so I can’t speak to that. The reason I’ve never purchased one through them was specifically for reasons like this - I don’t want a 3rd party between me and any dispute I’d have to file with the shipping company.
I usually go out of my way to overestimate the size and weight of whatever I’m shipping. In most instances, I’ve actually received money back when a correction was made, and it’s usually happened well after something was delivered. One of those times when you receive $5 randomly and wonder “WTF is this for?” It takes them all quite a long time to reconcile differences, so it doesn’t surprise me that it’s 2 months later before you see adjustments coming through.
I try to be conservative because if you give them an inch, they’ll take a mile. If your box is 20” long and you’ve stuffed it with packing materials so the sides are bulging out a little, they’ll readjust and call it 22 or 23, even if it’s slight, and that will impact your total. The only way for certain that you won’t receive an adjustment is if your box is weighed and labeled at one of their locations, and they’ll probably overestimate there as well if you don’t watch...
Reverb in general has been interesting lately. I’m not a fan of removing PayPal and raising fees, and I’m with everyone here. It’s next to impossible to get in touch with anyone there. I tried once recently through the send an email method for someone to call me back. After a week of waiting, I just canceled the request and moved on.
I usually go out of my way to overestimate the size and weight of whatever I’m shipping. In most instances, I’ve actually received money back when a correction was made, and it’s usually happened well after something was delivered. One of those times when you receive $5 randomly and wonder “WTF is this for?” It takes them all quite a long time to reconcile differences, so it doesn’t surprise me that it’s 2 months later before you see adjustments coming through.
I try to be conservative because if you give them an inch, they’ll take a mile. If your box is 20” long and you’ve stuffed it with packing materials so the sides are bulging out a little, they’ll readjust and call it 22 or 23, even if it’s slight, and that will impact your total. The only way for certain that you won’t receive an adjustment is if your box is weighed and labeled at one of their locations, and they’ll probably overestimate there as well if you don’t watch...
Reverb in general has been interesting lately. I’m not a fan of removing PayPal and raising fees, and I’m with everyone here. It’s next to impossible to get in touch with anyone there. I tried once recently through the send an email method for someone to call me back. After a week of waiting, I just canceled the request and moved on.
glpg80
Well-known member
I remember reverb was created for the exact reasons Etsy is doing now if not worse. At least eBay allows PayPal and has a phone help hotline. They also have never been known to go behind you to make shipment corrections, at least back in the day they weren’t.
Personally I’d rather go back to eBay than use reverb anymore. Why would I want to use a site that had no official help hotline and increased fees at eBay level and doesn’t support PayPal? Makes no sense.
Personally I’d rather go back to eBay than use reverb anymore. Why would I want to use a site that had no official help hotline and increased fees at eBay level and doesn’t support PayPal? Makes no sense.
napalmdeath
Well-known member
glpg80":c6b0jtra said:
I'm with you. Any business that offers no phone help service is about as useful as tits on a bull.
I've not sold on Ebay in years, but it might be time to revisit the idea.
skullfxr
Well-known member
I have been back in ebay since reverb stopped paying out in PayPal. As I have said a dozen times, I will buy off of reverb but not sell.
napalmdeath
Well-known member
I like this, in addition to now charging 5%, they're encouraging you to add another 4% for "bumps". This pops up in my current listing:
"A 4% Bump or higher is recommended based on current competitive similar listings".
Now they wanna sucker you for another 4%? I'm about to tell Reverb to go fuck themselves. I don't even get how they arrive at that, when most of the other "competitive" listings are higher, or in another country.
I listed my Engl Artist, as I have to move to an apartment, and am downsizing. I listed it at $1399, and the only other used one is an earlier model without noise-gate for $1500, plus $150 shipping! The rest are new, and in Europe.
"A 4% Bump or higher is recommended based on current competitive similar listings".
Now they wanna sucker you for another 4%? I'm about to tell Reverb to go fuck themselves. I don't even get how they arrive at that, when most of the other "competitive" listings are higher, or in another country.
I listed my Engl Artist, as I have to move to an apartment, and am downsizing. I listed it at $1399, and the only other used one is an earlier model without noise-gate for $1500, plus $150 shipping! The rest are new, and in Europe.
Similar threads
