Advice Sought: FedEx broke my amp - UPDATE: VICTORY

  • Thread starter Thread starter Rayneman
  • Start date Start date
Just a FYI, I think its standard operating procedure now to deny the claim for improper packing. Then you have to appeal and then they pay.

UPS destroyed a ESP guitar that I shipped overseas and I finally got paid 5 months later. Had to appeal the first denial as well. :doh:

:no:
 
I forgot to add you have to refund the buyer and you cant make him wait till Fed Ex pays you according to Ebay and Paypal policy.
 
I your full value claim fails you may be able to refile for partial loss or damage. I did this once through fedex when they kept denying a claim on a guitar. Instead of a total loss claim of $1,200 I filed for $1,075 and was paid within a week. Just a thought.
 
You guys are stressing me out! I'm just about to package up a preamp and ship it from Ontario to Michigan!

I spoke to the proprietor at the UPS Store and he said there are 2 kinds of insurance:
(1) missing package (just like it sounds - your package goes missing in their system and they are unable to locate it); and (2) damage insurance.

He said in order to get damage insurance, UPS (or in this case, the UPS Store) needs to pack it. You can't pack it yourself. You also need to prove to them it works prior to them packing it (yeah, that's REALLY easy to do with a preamp!). He also advised me to not bother getting this insurance, as 95% of the time UPS will not pay out a damage claim unless the contents of the package show physical damage that you can prove did not previously exist. That means, if they were to drop the package and %$#@! up all the solder joints and connections inside the amp, you're not getting a red hot cent. Anybody familiar with this? Do you guys typically get both types of insurance, or only missing package insurance?

Finally, what's the consensus: (a) UPS, (b) FedEx or (c) USPS/CanadaPost?

Thanks!
 
Thanks to everyone, this has been helpful. I already told the buyer that he's going to get his money back irrespective of the claim. However, he still has to sit on the amp until they come and inspect/pick it up or whatever otherwise I don't know how I can even possibly get my claim paid. If they do not take it, he'll get his money as soon as the amp is on the way back to me. For all I know, it might just need a new headshell - I have not seen any pics other than the shell of the amp. Of course, additional damage seems more than likely.

Here's one of the pics he sent me:

TJdamage2.JPG
 
rlord1974":uqfpnp9d said:
You guys are stressing me out! I'm just about to package up a preamp and ship it from Ontario to Michigan!

I spoke to the proprietor at the UPS Store and he said there are 2 kinds of insurance:
(1) missing package (just like it sounds - your package goes missing in their system and they are unable to locate it); and (2) damage insurance.

He said in order to get damage insurance, UPS (or in this case, the UPS Store) needs to pack it. You can't pack it yourself. You also need to prove to them it works prior to them packing it (yeah, that's REALLY easy to do with a preamp!). He also advised me to not bother getting this insurance, as 95% of the time UPS will not pay out a damage claim unless the contents of the package show physical damage that you can prove did not previously exist. That means, if they were to drop the package and %$#@! up all the solder joints and connections inside the amp, you're not getting a red hot cent. Anybody familiar with this? Do you guys typically get both types of insurance, or only missing package insurance?

Finally, what's the consensus: (a) UPS, (b) FedEx or (c) USPS/CanadaPost?

Thanks!
Click to expand...

NEVER use a UPS store to ship always a hub. I have a commercial UPS account and ship gear all the time with no problems. UPS stores use their own fucked up version of shipping insurance so never ship at those stores, always the hub and buy insurance when you ship at the hub. They will pay out.
 
R.Milbeck":82y5ks1r said:
***And for the cheap bastards out their that think crumpled newspaper is packing material, it's not! You'll be having an expensive paperweight returned to you.
I'm just saying...
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....Jeez...you dont have to Yell at me Russ........ :cry:




:lol: :LOL:

Good to see you around again my man!! :thumbsup:
 
When I ship amps....I buy a amp box from the music store....with the styrofoam inserts....
but looks like that didnt even help in this case.....
Assholes tossing heavy boxes around.... :gethim:
 
I KNOW A WAY YOU ARE GUARANTEED YOUR MONEY.

Have your buyer bring the amp to a amp repair shop. Have them evaluate the damages and have a cost of repair estimate. You will get the money if it is from a legitimate repair shop. It's happened to me and they didn't question the paperwork for a second. The box that my amp was damaged in didn't even have visible damage.

-Greg
 
-sending mojo- i hope you can feel this im doing this as hard as i can.

whenever i send amps out, or even on some pedals i always get the insurance and slap these badasses on there

http://www.shockwatch.com/shipping_hand ... /index.php

theyre the G force stickers myth busters use. i take a picture of the box with them on there at the hub station with those all intact. it seems that when a package has those goin from 10Gs to 100Gs they never get tripped. it almost like a cockblock for drop happy cocksucker shipping guys. theyre scared of those boxes. :rock:
 
Rayneman":1tubasvf said:
Zacman0126":1tubasvf said:
Rayneman":1tubasvf said:
Here's some funny shit. I assembled all my documentation to send to Fedex. I took this to Fedex to overnight to them, and....oh shit, they won't deliver to themselves because their claims department is a PO Box. Fucking employee won't help me find the street address so I call them from the store (I call Fedex from Fedex to see about Fedex shipping to Fedex) and they say the claims department has no street address. I just wanted to either go batshit or just lay down and cry. However, I went to the post office where they thankfully would mail my shit to Fedex.

What a day.

:doh:
Click to expand...

Yo dawg we herd you like Fedex so.... :lol: :LOL:
Click to expand...

:confused:
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yo_dawg.jpg


Yo_Dawg_I_heard_you_like_OS__s_by_A_Bicycle.png


etc :D
 
FedEx just called to tell me they are cutting me a check, including my shipping cost, and they'll release it as soon as they pick up the amp from the buyer's place. Victory

After all I've heard about this, I was ready to wage war against them and would have easily gone to small claims court.

This ordeal has been a cloud looming over me for a couple of weeks...the buyer has been ultimately cool and hasn't demanded the cash (if he had, I would have paid him immediately since none of this was his fault). So in the end, it will be as if this never happened.

I wonder what they'll do with the amp?

Beware of white Bogner Twin Jets being offered on the super cheap!
 
Great news, but it's still sad that a Twin Jet had to bite the dust. :no:
 
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