glip22":2ruhkf4t said:
Leveraged Sellout":2ruhkf4t said:
Suhr":2ruhkf4t said:
Look guys, not everything I build is going to appeal to everyone. In fact very little will.
I don't need everyone to like my stuff. Here is the rub though..... much of what you will play in a store or from a friend has been custom ordered by them. Usually my guitars are not mainstream since you could buy something else cookie cutter Steve Vai if that is what you wanted.
Unfortunately many people doing their own ordering really should be told what they want since I have seen many bad tonal or functionality calls from customers.
I have many more options than someone like Tom (a dear friend by the way). That enables someone to get in to trouble real quick and then that odd guitar winds up on the market place.
There is a reason for everything tonal and playability wise and small changes can equal huge rewards, make sure you know why you are ordering what you are ordering or use me or my staff to help you.
You have a lifetime of support and the CEO designer who has been doing this since 1974 at your fingertips.
It always surprises me how few phone calls and emails I get compared to the posts on the internet that I but in to.
There is no reason mine would be any "stiffer" than anything else except for lack of a string tree which could be changed, it is all about setup.
Maybe not in this particular case but sometimes..... it seems like some don't want to dial in or fix anything but just want to rant (again not directed at this OP).
Before jumping to any conclusions about anything try talking to the manufacturer if you really want to sort something out. As some have posted.... Guitars can be personalized to be everything you want but you have to know what to ask for. It is like telling a chef how to prepare your meal. If you need help please just ask for it instead of flying blind.
If you really want help that is....
just want to add that a lot of builders don't take the time to help in this manner. That being the case historically, a lot of customers just assume that the team at suhr or the CEO for that matter, will simply not care.
Without getting into the details about my suhr order, I dont think i've dealt with a more helpful company than suhr. It was unexpected, but refreshing to see them genuinely care about their customer and the end-product.
Are you kidding. They refinished one for me and they must have done it four times until it was perfect. They told me I had to wait until it was perfect and if it wasn't good enough for John it wasn't good enough for me. Noone will ever bash Suhr customer service. It's seriously like fine dining. I was waiting for Don B to ask me which pairing of fine wine I would like with my order.

Neil and Schon treated me the same in the past. Hell even Johns partner Steve talked to me in the past and sent me a nice gift. So far I have three t shirts, a new Suhr gig bag and a Koko boost all on the house. Never been treated this way buying any gear.
perhaps my post wasn't clear...i am making the same point you made
All i was trying to say was this:
Suhr took care of me in a way that i could never have imagined. There is not a company out there that even comes close to customer service, not to mention product quality.
Its the other manufacturers out there that have helped instill a notion of "lack of care for the customer", NOT Suhr
Also, I WANT A SUHR T-SHIRT...wish i could just buy one!