It's really sad to see this vitriolic nonsense is still being spewed here. We've never once in our history screwed over a single customer, not try to make things right whenever a mistake was made, refused a refund, etc. Several people posting in this thread are mentally unstable and outright lying. We have thousands of rave reviews on just about every marketplace/review site on the internet, for a good reason. Before listening to miserable trolls, do your own research.
@napalmdeath: I can't believe 5 years later you're still ranting and lying about this. One final time: We shipped you a brand new ENGL Fireball. You were enraged that we shipped the amp in a different box due to the original box incurring damage. That does not make it a used amp. Nonetheless, we promptly refunded you once you complained, so what is the issue? The level of hatred and vitriol you have for someone who sent you a brand new product, and refunded you once you complained, borders on insanity. We've been an ENGL dealer for 10 years, and no one ever had an issue with any amp we've shipped out, other than you. Seek mental help, immediately.
@njhelmet4000: You have a legitimate gripe, although I think that should be more with G&L than us. We promptly placed your order with G&L once you made it. G&L had *major* issues during the pandemic, were shut down for a while, had several orders we placed slip the cracks, I couldn't get our reps to answer emails or phone calls most of the time, etc. It sucks, we were caught in the middle. I should have communicated better during the process, but we were so in the dark that it was tough at times. That said, we have never refused any refund in the case something goes wrong. You never needed to threaten us to get a refund, a simple phone call or emailing asking for one would have sufficed.
@katsumura78: None of that story sounds familiar or remotely plausible given that every single guitar we receive, we open up, inspect, have our licensed luthier/technician set it up to the customer's specs for no charge. Every single guitar on our website specifically has a "Setup Instructions" box for this exact reason. This is something we're well known for, and just about every customer knows about. So something had to have been lost in translation here or was miscommunicated here. You're welcome to PM me with more context, as this is news to me.
To anyone reading this unfortunate thread: not everything you read on the internet is true. Do your own research. Look up review websites, Reverb reviews, eBay reviews, BBB, social media, talk to the companies we work with, whoever, and in the unlikely event you'd still have any concerns, just visit the store or contact us and it's highly unlikely you won't have a great experience.
