
SpiderWars
Well-known member
FWIW, I just shipped an amp that arrived DOA and this is Reverb's policy.
I initiate a 'conditional refund'.
Buyer packs amp and tells me weight/dimensions of package
I generate (and pay for) a return shipping label
Buyer affixes label and ships
Once I get it back the refund is finalized
I'd never heard of 'conditional refund' until now. But as the seller I can see why it's there. Luckily it's a tiny combo so all that shipping I ate wasn't too bad.
I initiate a 'conditional refund'.
Buyer packs amp and tells me weight/dimensions of package
I generate (and pay for) a return shipping label
Buyer affixes label and ships
Once I get it back the refund is finalized
I'd never heard of 'conditional refund' until now. But as the seller I can see why it's there. Luckily it's a tiny combo so all that shipping I ate wasn't too bad.