mystixboi
Well-known member
I don't know if naming a company is allowed, but I just wanted to give a heads up on this...please delete this if not allowed.
I wouldn't deal with this company again....
On May 31st, I ordered a pickup for $69.99. Later that night, I sent an email asking to cancel it because I no longer needed it. I received an email the next day saying it would be cancelled, but no mention of a refund.
I sent an email on June 2nd asking when I would be receiving a refund. No response. I tried calling, but an automated message tells you to send in an email. No way to leave a message.
I tried sending an email through Paypal... no response.
I waited for my refund or an email until June 10 before submitting a claim through Paypal. The only option I could select was to state I got the wrong items. I included a description of the events in my claim.
I got an email this morning from the vendor saying that he was going to do the refund(it was processing), but because I opened the claim, I would have to wait for paypal to issue the refund. He used the phrase that it was "my doing" in opening the claim.
I think that it's ridiculous to tell a customer that because of "my doing" I would have to wait for my refund. Was it also my fault that he didn't respond to my email after over a week?
I don't care if he just kept me in the loop saying that it was going to take a week or so to get me my money back, but I never heard from the guy. I don't think it's asking too much for an email update when you have almost 9 days to respond.
That's pretty crappy customer service.
I wouldn't deal with this company again....
On May 31st, I ordered a pickup for $69.99. Later that night, I sent an email asking to cancel it because I no longer needed it. I received an email the next day saying it would be cancelled, but no mention of a refund.
I sent an email on June 2nd asking when I would be receiving a refund. No response. I tried calling, but an automated message tells you to send in an email. No way to leave a message.
I tried sending an email through Paypal... no response.
I waited for my refund or an email until June 10 before submitting a claim through Paypal. The only option I could select was to state I got the wrong items. I included a description of the events in my claim.
I got an email this morning from the vendor saying that he was going to do the refund(it was processing), but because I opened the claim, I would have to wait for paypal to issue the refund. He used the phrase that it was "my doing" in opening the claim.
I think that it's ridiculous to tell a customer that because of "my doing" I would have to wait for my refund. Was it also my fault that he didn't respond to my email after over a week?
I don't care if he just kept me in the loop saying that it was going to take a week or so to get me my money back, but I never heard from the guy. I don't think it's asking too much for an email update when you have almost 9 days to respond.
That's pretty crappy customer service.
