Opinions on deal that went bad. Let me know what you think?

[Rufus Leaking]

While i do think that the UPS store is the real one at fault here

Why does everyone think this guy is telling the truth about what happened at the UPS store? Just sayin...

Pete

Because he didnt have anything to gain out of it.....and the UPS store did.....and the fact that the UPS store here has tried to do the same thing to me also. THe guy is an idiot, yeah, but there is very little chance he was in cahoots with the UPS store owner for a kickback over shipping...I just cant see someone going out of his way to screw Brad for 400 dollars to help out the UPS store owner and have to go through all this headache???

I find it very hard to believe the UPS store would really try to get their customers to pay for upgraded shipping by telling them they are out of ground labels....

The seller is either outright lying or is a complete moron for letting themselves get talked into 2 day shipping on a 75 pound, oversized package. Either way, they are 100% responsible for the added costs IMO.

 

[Meathead]

I find it very hard to believe the UPS store would really try to get their customers to pay for upgraded shipping by telling them they are out of ground labels....

The seller is either outright lying or is a complete moron for letting themselves get talked into 2 day shipping on a 75 pound, oversized package. Either way, they are 100% responsible for the added costs IMO.

Agreed!
How does this person eat I wonder? Does he eat cereal and milk with a fork?

Don't ever give out your shipping account info to anyone Brad.
I hope you changed your account number...who's to say he isn't going to use it again to ship things he sells to other people.

 

[Meathead]

"Hello...I'd like to ship a Marshall head...yes...and a 4x12 Marshall cab by overnight air...that's right, it's heavy...and CHARGE IT!!!!!!

 

[jcj]

"Hello...I'd like to ship a Marshall head...yes...and a 4x12 Marshall cab by overnight air...that's right, it's heavy...and CHARGE IT!!!!!!

 

[Scumback Speakers]

I use Fedex Ground for my shipping, Brad, as I've had nothing but nightmares with UPS here in Los Angeles. Currently the tally is 15 damaged packages out of 19 in five years, and I had to take UPS to court to win one damage claim (took 7 months all told). They just suck, and so do their stores they are affiliated with.

My online Fedex account allows me to print the shipping document to a PDF file, which I then email to the seller so it already has the right shipping weight, size, and manner of shipping. Something to consider in the future. There's also an option to email the shipping document to the seller as well.

As for what the seller did, he's in the wrong, plain and simple and owes you $400 as well as a public apology. I also think you should delete his for sale ads until he pays you, but that's just me. I don't take kindly to people purposely fucking me over when they know better. And if they don't know better, they should file a claim with their insurance carrier who underwrites their "I'm a dumb fuck!" insurance, because that's what this seller is.

I don't care how lame you might be, anyone who's sold/shipped more than two items knows how much more 2nd Day Air is over Ground. The seller and the UPS scam store owe you. Personally, I would file a claim with UPS over fraudulent use of your account, and name the store and the seller with the claim. And I'd tell them you didn't authorize the 2nd Day charges, and won't pay the bill until they adjust it.

Or just bail on UPS altogether.

 

[RedRider]

I use Fedex Ground for my shipping, Brad, as I've had nothing but nightmares with UPS here in Los Angeles. Currently the tally is 15 damaged packages out of 19 in five years, and I had to take UPS to court to win one damage claim (took 7 months all told). They just suck, and so do their stores they are affiliated with.

My online Fedex account allows me to print the shipping document to a PDF file, which I then email to the seller so it already has the right shipping weight, size, and manner of shipping. Something to consider in the future. There's also an option to email the shipping document to the seller as well.

As for what the seller did, he's in the wrong, plain and simple and owes you $400 as well as a public apology. I also think you should delete his for sale ads until he pays you, but that's just me. I don't take kindly to people purposely fucking me over when they know better. And if they don't know better, they should file a claim with their insurance carrier who underwrites their "I'm a dumb fuck!" insurance, because that's what this seller is.

I don't care how lame you might be, anyone who's sold/shipped more than two items knows how much more 2nd Day Air is over Ground. The seller and the UPS scam store owe you. Personally, I would file a claim with UPS over fraudulent use of your account, and name the store and the seller with the claim. And I'd tell them you didn't authorize the 2nd Day charges, and won't pay the bill until they adjust it.

Or just bail on UPS altogether.

EXACTLY!!! Dude, your a prior Marine, no postal service is EVER GONNA MESS WITH YA!!! LOL I would be calling UPS, getting the third level manager on the phone, and would be lighting into him over fraud perpetrated by thier representative at the UPS store, and that if they dont make it right that you will convert to FedEx going forward....but first you need to rip someone good and hard over the phone to try and get your refund. All my experiences with UPS are identical to Jims...Scumback Speakers...they have damaged a few cabs and amps and immediately refused any claims I had, as per their normal operating procedures...refuse it and hope we go away... I have only had 1 issue with FedEx and it was paid for within a month by them

 

[Scumback Speakers]

I've filed 5 claims with Fedex in 6 years. They paid me on all of them. Granted I ship out 80-90 Fedex shipments a month, so when you do the math, that means I have a damage claim once every 1400 packages or so, but I also pack right.

USPS, I've just had my first damage claim with them in six years, Spanish post office hosed me since the client didn't open the package in front of a Spanish postal employee. Yeah, keep that in mind for you clients in Spain. So I had to eat one speaker of the two I'd shipped, and shipping to Spain to do the right thing by the client. Oh well, it was bound to happen sooner or later, but even then, I do about 25-40 USPS overseas shipments per month, so that's another 1800-2000 packages I shipped with one damage claim.

So when UPS bangs up 15 out of 19 shipped to me...uh...that's pretty self explanatory. And my small claims case was a nightmare. I tried to talk reason and common sense with them for five months. When I finally asked the president's name, address and legal serving entity for UPS corporate, that's when they started dealing with me. Still, they tried to lowball me for $375 on a package I paid insurance on for $750. At the end of the court case, they paid the $704 repair bill, court costs, witness fees totaling over $900.

They just don't do the right thing...ever.

So Brad, don't even barter with them. Just tell them what they have to do, or you'll take them to court. That's when they start negotiating. And if you're doing a fair amount of business with them, they will.

I gotta go ship out 6 packages Fedex and two USPS. Good luck!

 

[glip22]

 

[Ayrton]

The world is never going to be short of inconsiderate, and ignorant people.


On a slightly related note, I hate UPS for both shipping and receiving. Those of you who have never had to deal with UPS on a claims issue, thank the gods. I refuse to use them, but even when UPS delivers to the house, they just leave the box in the drive way. Guitars, amps, Amazon, you name it, just left out in the rain.

I have called numerous times and complained to no avail. FedEx, and the post office can walk the 6 steps to the front porch, but UPS can't be bothered.

I used to buy/sell quite a bit on ebay, and I have only had to file a claim twice with FedEx. Both claims were paid within a couple of weeks.


Brad, try and not let this jade on you dealing with people. I really hate that this person is not even trying to make it right. Personally I say this would be an excellent time to switch shippers.

 

[Bob Savage]

Can't believe I browsed this entire thread and the dimwit's identity hasn't been revealed.

Lack of common sense would be an understatement, unless the guy has never shipped a package and/or taken a look at comparative shipping costs for different service types.

 

[tonmazz]

As someone said in the post chain, set up an Internet account from this point forward and email the label so you have full control. I've done many deals like that so as not to get burned.
He should man up and take responsibility for the mistake. I don't believe for a second the UPS store said they were out of labels, makes no sense. I know UPS stores are considered UPS National Accounts. I know a National rep, I'll give him a call just to see if there is any recourse. Will PM if anything comes of it. May have some questions.

 

[BlinkTwice]

The world is never going to be short of inconsiderate, and ignorant people.


On a slightly related note, I hate UPS for both shipping and receiving. Those of you who have never had to deal with UPS on a claims issue, thank the gods. I refuse to use them, but even when UPS delivers to the house, they just leave the box in the drive way. Guitars, amps, Amazon, you name it, just left out in the rain.

I have called numerous times and complained to no avail. FedEx, and the post office can walk the 6 steps to the front porch, but UPS can't be bothered.

I used to buy/sell quite a bit on ebay, and I have only had to file a claim twice with FedEx. Both claims were paid within a couple of weeks.


Brad, try and not let this jade on you dealing with people. I really hate that this person is not even trying to make it right. Personally I say this would be an excellent time to switch shippers.

I don't understand why they can't hold onto the package. If you aren't home when canada post shows up with a parcel they leave you a note saying they will be back at x time, and if you aren't home when they come back they leave you a note saying they will hold onto your package at your local post office for you to go pick up.

 

[tonmazz]

Brad here's the deal. I got the insight as to what probably happened after talking to the rep. They, the UPS Stores, don't make a dime on customers that ship on others account numbers and from what I was told their system, iship, doesn't accept third party account numbers or at the very least they don't use them because if there are any accesorial charges after the initial charge that happen in transit, they get billed to the UPS Store, not the Customers third party number.

So it makes sense that the UPS store person, who is usually the owner, told your guy he can't do it in his system and to use what they call an ASD or Air Shipping Document. Based on the tracking number, that is exactly what was used. I think your guy got duped big time because the UPS Stores wont do it, I got this from a great source and he's seen it a bunch of times before. He probably filled out the paper not understanding the repercussions and those UPS store owners could give a shit. He did say it would probabaly come down to a dispute with the store owner and not UPS. He could call his rep and work something out if you push him from what my guy said. I think the shipper is a little less of a rat initially then I thought but should help make it right.

 

[zerohawk]

Looks to me like a scam took place at the UPS store. If you notice, the inital charge was for 24.31 with a package weight of 7 pounds. Even if the 7 pound weight was punched in accidentaly, there is no way that the employee who was printing the label would have been so foolish as to think 2nd day air shipping would be 24 dollars, that's cheaper than ground shipping. Later, there is a revisal of the bill and the weight is jacked up to 195.7 pounds and the charge to 445.05. I think the employee punched in the 7 pounds and showed him that the charge was only going to be 24.31, full well knowing that later on the shipping would be corrected, and the bill much higher. I would ask the person who sent it to you if the employee told him that it was only going to be 24.31. Sounds like you might have a case against the UPS store.

 

[Bob Savage]

Brad here's the deal. I got the insight as to what probably happened after talking to the rep. They, the UPS Stores, don't make a dime on customers that ship on others account numbers and from what I was told their system, iship, doesn't accept third party account numbers or at the very least they don't use them because if there are any accesorial charges after the initial charge that happen in transit, they get billed to the UPS Store, not the Customers third party number.

So it makes sense that the UPS store person, who is usually the owner, told your guy he can't do it in his system and to use what they call an ASD or Air Shipping Document. Based on the tracking number, that is exactly what was used. I think your guy got duped big time because the UPS Stores wont do it, I got this from a great source and he's seen it a bunch of times before. He probably filled out the paper not understanding the repercussions and those UPS store owners could give a shit. He did say it would probabaly come down to a dispute with the store owner and not UPS. He could call his rep and work something out if you push him from what my guy said. I think the shipper is a little less of a rat initially then I thought but should help make it right.

Very interesting but I'm wondering why the seller wouldn't come here to defend himself if this is the case. I certainly would.

Of course, now that you provided a plausible answer, maybe he will.

 

[Spaceboy]

I wouldn't say it's 100% the seller's fault depending on how the transaction at UPS really went, but his reaction (or lack of) to this situation is enough reason to have him drawn and quartered. He should definitely be banned and name/username revealed if he doesn't respond to your messages or this thread. I do sympathize with him if he was told it would be only 40.00 USD more to ship, but because he didn't verify shipping cost or get a receipt, he catches the blame along with UPS. It may have been a mistake, but a man owns his mistakes and corrects them.

I could see him just accepting banishment since he doesn't deal with anybody here outside the internet, and doesn't have to worry about his RT reputation coming back to him in person. He got his money, so he could be content enough to just ignore everything and carry on with life. I've been in a similar situation where I've burned somebody unintentionally and didn't correct the problem (I was maybe 16 and it wasn't gear-related), but even though it's been many years, I still feel guilty and think about it every now and then.

At the very least, seller should contact you and go through measures to have UPS correct the problem. If the transaction took place as he described, then there must be something that could be done. If UPS is unwilling to cooperate, then he should do the honorable thing and pay the difference, although he's not really legally obligated. You've ever offered to split the cost yourself, which is amazing, and would still be a healthy resolution for the seller.

You were definitely a bit naive naive to give over that information, but Rig-Talk is a healthy community that doesn't seem to have these problems, so nobody can really blame you for any of this.

I don't ship UPS, but if I walked into FedEx or a USPS Office and was told they're out of ground shipping labels, I would probably get cranky, resulting in either talking to a manager or going to another store. I cannot fathom any shipping service running out of labels for the most common package shipping method. I just don't understand how someone could be told that and not think that it sounded sketchy.

 

[Gitfiddler]

clips?

 

[Spaceboy]

clips?

 

[Ayrton]

I don't understand why they can't hold onto the package. If you aren't home when canada post shows up with a parcel they leave you a note saying they will be back at x time, and if you aren't home when they come back they leave you a note saying they will hold onto your package at your local post office for you to go pick up.

All shippers will hold onto the package if a signature is required. My FedEx guys knows I deal in musical equipment, and will hide stuff on my porch. The UPS guy once left a $3000 guitar at the top of my driveway during a rainstorm. The box was soaked, but the bubble wrap around the case protected the guitar.

 

[cyndicate]

Brad here's the deal. I got the insight as to what probably happened after talking to the rep. They, the UPS Stores, don't make a dime on customers that ship on others account numbers and from what I was told their system, iship, doesn't accept third party account numbers or at the very least they don't use them because if there are any accesorial charges after the initial charge that happen in transit, they get billed to the UPS Store, not the Customers third party number.

So it makes sense that the UPS store person, who is usually the owner, told your guy he can't do it in his system and to use what they call an ASD or Air Shipping Document. Based on the tracking number, that is exactly what was used. I think your guy got duped big time because the UPS Stores wont do it, I got this from a great source and he's seen it a bunch of times before. He probably filled out the paper not understanding the repercussions and those UPS store owners could give a shit. He did say it would probabaly come down to a dispute with the store owner and not UPS. He could call his rep and work something out if you push him from what my guy said. I think the shipper is a little less of a rat initially then I thought but should help make it right.

I remember something similar when someone asked me to ship something from their account # from a UPS Store. Went to a store and they said they couldn't, called up a bunch of UPS stores and same thing.. said you can't ship anything with someone's account # from the UPS stores, only official hubs. So I had to drive my ass down 15-20 miles to a official hub to ship a cab out.