I ordered a custom regius 2 or 3 years ago, sent a reference of another custom mayo. Got a picture before it shipped and it was not even remotely the same shade. They offered to refinish it and the guitar showed up flawless. Been a big fan of the regius models but ive got a love hate relationship with my Duvell.
On the other hand, I ordered a MUCH more expensive guitar from a major US builder and it was an absolute compromise as they refused to build me one of their long running core models that wasn't a current model at the time. Then they built a bunch for a smaller artist. As a paying retail customer it turned me off completely to ever buying another guitar from them.