Problems with Custom Guitar Order: AITAH?

I wanted a Mayo. I reached out to them and they were less than personable.

Then I played a few and was surprised at the dimensions. Very thick and not fast as I was expecting.
 
I wanted a Mayo. I reached out to them and they were less than personable.

Then I played a few and was surprised at the dimensions. Very thick and not fast as I was expecting.
I've had many Duvells and I love them. I still have two and they aren't going anywhere. I like them so much, I ordered this custom one. But the build process hasn't been great as you can see. Oh well. I got my deposit back, so I'm not stressing.
 
I ordered a custom regius 2 or 3 years ago, sent a reference of another custom mayo. Got a picture before it shipped and it was not even remotely the same shade. They offered to refinish it and the guitar showed up flawless. Been a big fan of the regius models but ive got a love hate relationship with my Duvell.

On the other hand, I ordered a MUCH more expensive guitar from a major US builder and it was an absolute compromise as they refused to build me one of their long running core models that wasn't a current model at the time. Then they built a bunch for a smaller artist. As a paying retail customer it turned me off completely to ever buying another guitar from them.
 
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