I'm sorry you had difficulty installing it and that it didn't suit your taste in tone. All four of your email replies to me were positive in nature, and you never once indicated you were unhappy with the product. I can share if you'd like. You even said "one more question and I promise I won't bug you anymore" and then sent yet another email, in which you answered your own question by pointing out the instructional step of installing an additional capacitor.
However, starting a thread on Rig talk asking for people to report their "horror stories" because you didn't like it, instead of picking up the phone and giving me a chance to resolve whatever issue you were having is a low blow, no ifs and buts about it. Your original post was an attempt to discredit me and directly affect my business by leading others into a negative discussion, i.e. bashing, about my product.
You also conveniently omitted the part about dropping your chassis and breaking a tube. As a consumer I do understand the frustration that occurs when a product does not meet your expectations, for whatever reasons. As a manufacturer there is no possible way to please everyone, hard as we try. But if more people would allow time to logically analyze their problems, knee jerk reactions would not be nearly as common as they occur on so many of these forums and user reviews. I've been a member of several for years - Metro, Weber, Amp Garage, etc. The problem is these discussions get started in haste and highly charged emotional states, and the other side usually is not involved in the discussion. Emotional responses often incite others to "empathize" and it has a way of snowballing. Here in the confined space of a browser and anonymity these discussions are funny, sarcastic, and entertaining. In the real world I decide which bills I'm going to pay this month, and what brand of bread cost less when I go grocery shopping.
Thanks for listening.