Hiwatts-n-Gibsons
Well-known member
True dat.If OP has his guitar in-hand next week you'll have your answer.
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CoreyW
Well-known member
Alright, here is the update as of 3/24
On 3/17 I got an email with tracking info. Which was Tuesday, was told it was scheduled for a friday ups pick up.. not sure why it had to be set for a Friday since the guitar is supposed to be finished.
3/19,3/20,3/21,3/22 and 3/23 ups tracking shows they are waiting on the package to arrive to them.
Sent a follow up on 3/24, received a response, that the ball was dropped yet again, rescheduled UPS pick up for tomorrow, with the possibility of it needing to be taken to a drop off location.
I will say this, the new communications guy they have does seem very sympathetic and has been on top of communicating with me, had this been the case since Sept of 25, I would be a lot less frustrated right now.
On 3/17 I got an email with tracking info. Which was Tuesday, was told it was scheduled for a friday ups pick up.. not sure why it had to be set for a Friday since the guitar is supposed to be finished.
3/19,3/20,3/21,3/22 and 3/23 ups tracking shows they are waiting on the package to arrive to them.
Sent a follow up on 3/24, received a response, that the ball was dropped yet again, rescheduled UPS pick up for tomorrow, with the possibility of it needing to be taken to a drop off location.
I will say this, the new communications guy they have does seem very sympathetic and has been on top of communicating with me, had this been the case since Sept of 25, I would be a lot less frustrated right now.
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VonBonfire
Well-known member
I'm sure the new communications guy was hired with intent of getting someone "sympathetic" sounding because I would guess you aren't the only guy who is getting screwed by this trainwreck guitar repair co. No doubt they are getting heat. I would bet the dude started work on your guitar early last week after having it since September and this is the game he's gonna play to make it look like it's going out at any moment until it actually does. What a bunch of douchebags.
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CoreyW
Well-known member
3/26 still not dropped off.
parr0t
Member
I have been dealing with the exact same issue from this luthier. I’m debating whether I should post about my experience where he’s promised me something and has gone radio silent since then. I just don’t want to get doxxed and have him and his crew retaliate somehow! Central Florida is not for the weak!!
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CoreyW
Well-known member
Post up, he is far more concerned about his big contracts than the little one off guys...
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VonBonfire
Well-known member
Another piece of shit scam guitar business, just like I assumed it was from your first post. Did you get shipping confirmation yet? I doubt he's even started on your guitar....
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CoreyW
Well-known member
No, not yet.
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VonBonfire
Well-known member
Can't say I'm surprised. I've seen this kind of crap in the guitar and firearms world a million times. Rest easy knowing that eventually it comes crashing down around them.
In the meantime you and parr0t get held hostage cause if you straight badmouth him like he deserves he can choose to play the game longer. It's pretty apparent your guitars are both still sitting somewhere in the back of his shop in the condition you sent them....
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CoreyW
Well-known member
Oh, im not quiet ready to post the emails and texts, but if you want to get good and fired up... I just got told "relax man, you'll get your guitar"
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VonBonfire
Well-known member
Yeah he needs payment up front but for you it's "relax man". Great guy. What a douchebag.
S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑
Hack
Yeah. Me and Von were outraged for you guys, then get told everything is changing. Not seeing any change.
But i wish you guys the best.
But i wish you guys the best.
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VonBonfire
Well-known member
So if your shop is so backed up that you can't get a guitar out in 2 or 3 months, why would you even accept the work? Pretty apparent LRC guitars out of Orlando isn't concerned with caring for their customers. OP could've taken a few courses and learned how to repair broken guitar headstocks himself in the amount of time this shop has taken.
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CoreyW
Well-known member
I took it to arguably the most respected shop in Alabama, they didn’t want to try to fix it, it wasn’t the typical smooth grain split, I was advised to contact Gibson about a full neck replacement, so I did.. and was told it would be atleast 3 grand.
I have photos somewhere, and I’ll do a before and after when I finally get it back, but when I spoke with the shop and he told me what he was going to do, it made a lot of sense.
I was told going in that responses would be slow, even their auto email response says it can take a couple of days to get a reply, which I am fine with, and up until I submitted the final payment, that was the case, after I paid, it went from 2-3 days to weeks.
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CoreyW
Well-known member
Just got word the guitar was just dropped off at a UPS drop location.. should see tracking movement Mon or Tues, hopefully, it is at the house waiting for me when I get back home next Friday.
parr0t
Member
That’s awesome! I’m hoping you get your guitar soon bud. It’s been radio silence for me…
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CoreyW
Well-known member
Are you in the area or did you ship in?
parr0t
Member
I kind of live in Orlando, to be honest. His shop is good 1+ hour away from where I’m at, though…
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CoreyW
Well-known member
Have you tried emails in the last month? They have another person handling them now, and he was actually responding.
parr0t
Member
I did! All I got was that condescending auto reply where he goes on and on about how awesome they are and how busy they seem to be. “IF YOUR QUESTION IS ANSWERED IN THIS EMAIL YOU WILL NOT GET A REPLY”
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