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Hack
So. Do we still feel the same, here?
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SuhrRizz
New member
I’ve cycled dozens of axes through LRC at this point. Not once have they dropped the ball. It’s just consistently solid work—no drama, no excuses, just done right.
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SMCLEARY
Member
Yeah I do. Easy to pile on when you only know one side of a story and have no experience with the shop. Continue on . . .
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VonBonfire
Well-known member
You joined at 8:35 a.m and this is your first post. 100% bullshit.
You are the other member that joined specifically to defend the shit show luthier know known to the forum as LaRCeny guitars. Here you are again, only to defend them, not as a regular contributor.
Two shills posting above^
Why don't you just refund them and return the guitars instead of being a douchebag?
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Hack
Oh. Well do enlighten us to the other side, friend. This new guy that put his guitar in last May and told it would be done in August. Tell us the other side of that one
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SMCLEARY
Member
That is the point man. I do not know the other side and neither do you. You tell me the other side without making stuff up.
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SMCLEARY
Member
So the guys that are new members that are bashing are real, but the ones that had good experiences are not? Sure man.
Anyone that has been around this site knows how much you post. Is there a thread you are not on? The self-importance you display is comical. Not everyone needs to be validated.
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VonBonfire
Well-known member
Corey W who started the thread joined in June of last year, prior to sending you the guitar. You and the other hoser "suhrizz" joined when you saw complaints against LaRCeny guitars. Others joined to complain about LRC because this thread is now one of the top search results for "LRC guitars orlando" on google and this is one recourse they can take to hopefully square the situation away.
RJ, with all due disrespect, your best course of action right now is to provide full refunds, completed guitars, and an extensive apology for the massive, and unacceptable delay. It's already snowballing on you. With a change of course this thread could disappear and you could save your business reputation. Or you could further sully your own reputation by continuing to act as a satisfied shill for a company that per the posts here, and in google reviews, has developed a track record for multi-year turnaround times.
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SuhrRizz
New member
Yeah. I joined to tell my experience. So?
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SMCLEARY
Member
Others can join to bash, but people can not join to share positive things? You are a complete troll. Nothing. you have said has tried to help anyone. You are simply trying to add gasoline to a fire and to watch it burn. How sad you are.
My name is Mike. Keep giving bullshit opinions and advice to people.
Good Luck Cory, this guy is worthless.
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VonBonfire
Well-known member
Even posting at the same time to defend LRC. A coordinated defense seems like more work than just boxing up a couple guitars.
So REEEEEEEEEEEEEEEL.
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SMCLEARY
Member
Go on back to Infowars big guy.Even posting at the same time to defend LRC. A coordinated defense seems like more work than just boxing up a couple guitars.
So REEEEEEEEEEEEEEEL.
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VonBonfire
Well-known member
When do I get the cease and desist?
Or is your attorneys private reserve in your private collection now?
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SMCLEARY
Member
Keeping making sense.When do I get the cease and desist?
Or is your attorneys private reserve in your private collection now?
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VonBonfire
Well-known member
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VonBonfire
Well-known member
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Blackshirt
New member
Everything I shared is 100% factual. I'm not a monster. I don't vindictively dream up stories online to damage small businesses or any business for that matter.
What I will say is that after 11 months of waiting and finding this forum this morning, I ironically received a phone call tonight - what are the odds? No idea if you are RJ, or if you relayed today's interaction to RJ, or if it's just pure coincidence that after sharing my experience on here I happened to get phoned. If you or anyone on here helped me get that call tonight, thank you. It's unfortunate all the way around bc had I received this call back in October or November or January with a five or ten minute interaction, I would have never even been compelled to find & use this "resource" to generate a response. Hell, I didn't even expect a response, nor was it my attention to use this as a "weapon" to get a response! I was just hoping I'd get some reassurance that what I was experiencing was....normal and I didn't just lose my guitar and nearly a thousand dollars. I was encouraged in the future to "power email" them for 3-4 days straight so they could make sure someone responds in the future. So maybe try that if you can't get anyone to call?
I knew my repair was going to be a b*tch bc the first attempt via another luthier failed miserably, and from what I was told, has made this project more difficult than anticipated - that's fair. I was and still am grateful that RJ wanted to take it on. But setting an expectation for turnaround + the manner & cadence of communication isn't my responsibility. My responsibility was to present them with an opportunity/challenge and fulfilling payment in full upfront. I did that back in May.
I've waited 11+ months without any calls or update (aside from the boiler plate email response template) - I'm not looking for a pat on the back AT ALL, but I think any rational person would say I've been very patient & understanding up to this point, yes? No nasty Google reviews, no nasty emails. Just being patient. For god's sake, I've had buddies asking me for updates on my guitar and it's a little awkward to have to say... eh, not sure - haven't heard anything. Wasn't it supposed to be done in August? Uh, yeah, but it's only December/January/February/March/etc.
That said, assuming this gets wrapped up like it was communicated to me tonight, I'll do my part and share my appreciation.
My advice to RJ is this. Charge more for your work so you can hire someone that can actually handle customer service in an effective manner. Sending an email that says someone will be contacting you and in the very next sentence say if you are receiving the auto reply no one will be contacting you is basically the Penrose Steps of inaction. That, or just be upfront on turnaround times. Tell a customer it'll take a year. If you get the work done in 6-8 months, better to under-promise and over-deliver than the other way around.
What the OP said is absolutely on point - Gibson charges $3k+ for a full neck replacement. I think RJ is actually trying hard to not price gouge customers by charging what he does, and good on him for that - sincerely. But that goodwill evaporates quickly if the turnaround is a year or more without any comm or updates. I can't speak for others, but I would have gladly paid more if I could have had my instrument back in 3-4 months vs this timeline.
Anyway, I felt I owed everyone an update after I shared what I did earlier today. I appreciate the support and feedback, fingers crossed I'll have my LP back soon. Have a gnight all.
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VonBonfire
Well-known member
Captain infowars with 20k unhelpful troll posts at your service.I'm sure they saw the number of dissatisfied customers posting here was growing, the thread climbing in the search results, and saw that talk of taking coordinated legal action was being discussed, and decided maybe it's time to give people their stuff back. So they sent Team Shill in here tonight to reassure you that despite holding guitars for years at a time, they do amazing work. What are the odds that everyone who is missing an axe here has them back in their hands in two weeks or less?
It tells the reader everything they need to know about this dumpster fire luthiery, sending out forum shills instead of customer guitars.
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SMCLEARY
Member
That is great. I am not a part of the company. I did share the thread trying to help the OP out. I have no idea if it helped you out. Unbeknownst to me, they had hired back a friend of mine to help with emails and communication.
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VonBonfire
Well-known member
Maybe you should just run all your company's communications through rig talk. Honk Honk.
