Anyone ever deal with LRC Guitars out of Orlando??

[321goblue]

Great news Corey. Glad everything worked out for you. LRC Guitars is an incredibly well-respected shop.

Are you affiliated with LRC Guitars?

 

[VESmedic]

I don’t agree with closing this thread. People should know what they are getting into when considering this shop. Just because you frequent the shop and know them personally doesn’t mean people shouldn’t be able to see our experiences when searching for info on the shop. I had a terrible experience. I work professionally in a customer service field and my daily decisions can cost hundreds of thousands of dollars if not managed correctly. It was and is especially irritating considering 99% of their problem is communication as by all accounts the work is excellent. They are very upfront about how they handle business to which I got what I signed up for regarding the service I needed. I did however get so pissed off at the entire process after what I felt was just bullshit for what I needed done, coupled with a family emergency that I pulled my guitar if not for nothing else that I had it back while I dealt with what I needed to. But the lack of attention to my refund and poor accountability for day to day operations and customer service led me here to post my story. It seems they have a guy now that pays more attention as I’ve been contacted out of the blue a few times this week to check in with my dispute and I have no doubt it’s because of this thread. @VonBonfire is pretty determined and has some points, but unless he’s personally dealt with the shop, I don’t agree with him fanning the flames. But as I’ve stated over and over again, RJ is a good guy from all the times I’ve spoken with him personally, and I wish no ill will on those guys, I just want my situation fully resolved which I hope happens soon, and then I’ll be here looking for another place in Orlando as I have about 6-7 other guitars I need work done to lol. Would have loved to run them through LRC if it wasn’t such a bad experience.

I mean fair enough, but once again, they are completely 100 percent upfront on how they do business and how to contact them. And sure, that isn’t a reason to close a thread, no doubt. My point was not to close it to somehow stop conversation about this event. Mine was more from a legality aspect. But hey, if certain individuals want to keep poking the bear and continue to push the envelope on what is actual criticism vs slander and impeding a business, by all means, continue. Again, not directed at you. I’m no lawyer, but I know for 100 percent fact that the line of criticism and speaking about an experience vs fanning flames and trying to be slick on how someone talks about a company so it shows up on google searches, has been pushed quite a few times in this thread. That was my point. I figured for all parties involved, since many commenting here aren’t involved at all, it would be best to close it. But I have no power with that whatsoever, just was looking out, that’s all.

 

[SMCLEARY]

I don’t agree with closing this thread. People should know what they are getting into when considering this shop. Just because you frequent the shop and know them personally doesn’t mean people shouldn’t be able to see our experiences when searching for info on the shop. I had a terrible experience. I work professionally in a customer service field and my daily decisions can cost hundreds of thousands of dollars if not managed correctly. It was and is especially irritating considering 99% of their problem is communication as by all accounts the work is excellent. They are very upfront about how they handle business to which I got what I signed up for regarding the service I needed. I did however get so pissed off at the entire process after what I felt was just bullshit for what I needed done, coupled with a family emergency that I pulled my guitar if not for nothing else that I had it back while I dealt with what I needed to. But the lack of attention to my refund and poor accountability for day to day operations and customer service led me here to post my story. It seems they have a guy now that pays more attention as I’ve been contacted out of the blue a few times this week to check in with my dispute and I have no doubt it’s because of this thread. @VonBonfire is pretty determined and has some points, but unless he’s personally dealt with the shop, I don’t agree with him fanning the flames. But as I’ve stated over and over again, RJ is a good guy from all the times I’ve spoken with him personally, and I wish no ill will on those guys, I just want my situation fully resolved which I hope happens soon, and then I’ll be here looking for another place in Orlando as I have about 6-7 other guitars I need work done to lol. Would have loved to run them through LRC if it wasn’t such a bad experience.

I hear you. However, I deal with them too. They are so open about how they work and how they communicate. We may not like it, but I think we can all agree that they are transparent about it. I had one issue with them the entire time I have used them. I was super pissed because I was supposed to have my guitar back for a gig. I have plenty and the gig went on, but I didn't get it back it in time and was angry. Once I found out the dude's daughter was hit by a car on her bike and was in ICU I changed my stance pretty quick. The guy closed the shop to be with his daughter. It led to delays. They were open about it. They communicated it through their autoresponder. I know because I got it. Like most, I didn't read it, but that was on me and I felt like a prick when it was pointed out to me.

The VonDbag is simply trying to harm a business for no reason. He has no interaction with them. Everything he says has no context, other than a reflection of his own life's failures. This guy's attacks have absolutely no merit as VESmedic suggested. It's sad that this guy has so much hate in his life.

Things happen. Life happens. They are a small shop. Guys are on tour. Guys are booked out. Family emergencies happen . . . just like you state happened to you. I don't know what your refund situation is, but I seriously doubt they are trying to steal your money. That is simply not them. I am also sure they will do everything they can to make you whole.

As a customer of LRC Guitars, I also seriously doubt this thread had anything to do with their responses to you or anyone else Corey already stated they had hired someone new that was doing a great job with communication before he even started this thread. This thread sat dead for weeks until I saw it and responded to answer his initial question, "has anyone dealt with LRC Guitars?" When I forwarded this thread to them, I was met with the response, that they were already working with Corey to resolve his issues. Corey is this true? 321, May I ask were they responding and working with you before you posted on this thread too?

My last thoughts to this thread is that I have never felt unimportant to this shop as a local player. I have never felt that they didn't appreciate my business. Quite the opposite.


Corey I am happy for you. 321 I am sure you they will resolve your issue too.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

I mean fair enough, but once again, they are completely 100 percent upfront on how they do business and how to contact them. And sure, that isn’t a reason to close a thread, no doubt. My point was not to close it to somehow stop conversation about this event. Mine was more from a legality aspect. But hey, if certain individuals want to keep poking the bear and continue to push the envelope on what is actual criticism vs slander and impeding a business, by all means, continue. Again, not directed at you. I’m no lawyer, but I know for 100 percent fact that the line of criticism and speaking about an experience vs fanning flames and trying to be slick on how someone talks about a company so it shows up on google searches, has been pushed quite a few times in this thread. That was my point. I figured for all parties involved, since many commenting here aren’t involved at all, it would be best to close it. But I have no power with that whatsoever, just was looking out, that’s all.

I have always liked you. But I don't think you are on the right side of this one.

Whether they are clear with the dipshit way they do business or not, when you tell someone the work will be done in 3 months and it turns into 9 months, and you don't even have the courtesy to communicate with customers, that is shitty business. I also live in Texas and haven't done business with this shop. And it isn't my business either. But i am not hearing anything that redeems this company, and I think it is great when people can do a google search and see the real way people do business.

As far as legal ramifications, I have been to jail 11 times and if someone wants to make it 12, let's play fuckin ball

 

[SMCLEARY]

Are you affiliated with LRC Guitars?

As I have stated multiple times. No. I am customer like you.

 

[VESmedic]

I have always liked you. But I don't think you are on the right side of this one.

Whether they are clear with the dipshit way they do business or not, when you tell someone the work will be done in 3 months and it turns into 9 months, and you don't even have the courtesy to communicate with customers, that is shitty business. I also live in Texas and haven't done business with this shop. And it isn't my business either. But i am not hearing anything that redeems this company, and I think it is great when people can do a google search and see the real way people do business.

As far as legal ramifications, I have been to jail 11 times and if someone wants to make it 12, let's play fuckin ball

Dude I like you too man, it’s all good, we all can have our opinions, of course. My comments weren’t directed at you either at all. As far as the Google searches thing, is that “really” how someone does business? Or it that it’s human nature to always want to talk about the negative of something? I mean look at the review of any hospital, you’ll find dozens of negatives, much of the time about something insignificant for the reasons why they are there. People are much more prone to getting online and talking negative, we all know that, shit it happens here ALL the time. I’m guilty of it too! Again, people can do as they please, I don’t think LRC’s rep is going to take a hit regardless, and for me, they will always be who I go to, and who I recommend. I have no opinion about the OP and him bringing this to light, it’s a free country.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

Dude I like you too man, it’s all good, we all can have our opinions, of course. My comments weren’t directed at you either at all. As far as the Google searches thing, is that “really” how someone does business? Or it that it’s human nature to always want to talk about the negative of something? I mean look at the review of any hospital, you’ll find dozens of negatives, much of the time about something insignificant for the reasons why they are there. People are much more prone to getting online and talking negative, we all know that, shit it happens here ALL the time. I’m guilty of it too! Again, people can do as they please, I don’t think LRC’s rep is going to take a hit regardless, and for me, they will always be who I go to, and who I recommend. I have no opinion about the OP and him bringing this to light, it’s a free country.

I get irritated because i have been burned by "reliable" companies that have shitty communication.

I treat my customers like people. If something happend like one of my kids being in an accident, i would be crushed. But in a few weeks, it may occur to me to let customers know the situation, and the uncertainty of the near future and give them the option to find another person to take care of them if they couldn't wait.

That is how a man conducts himself

 

[SMCLEARY]

I get irritated because i have been burned by "reliable" companies that have shitty communication.

I treat my customers like people. If something happend like one of my kids being in an accident, i would be crushed. But in a few weeks, it may occur to me to let customers know the situation, and the uncertainty of the near future and give them the option to find another person to take care of them if they couldn't wait.

That is how a man conducts himself

Based on the OP's responses. He didn't get burned. He got what he paid for and more. Did it take longer than estimated? Yes. It seems like there was communication as to why. Go back and read what the guy wrote. He stated they told him of the issues they were facing.

The only people suggesting otherwise are the people that trainwrecked this thread.

A solution to them being upfront about their business would be to not ask for payment up front in full. That puts the customer in a terrible position wondering if they have been fucked over. Why should we have to pay up front then hope and beg the service we are seeking is provided. And god forbid we email for answers on progress. The FAQ videos on their page make me feel uncomfortable emailing and asking for updates. That is unfair as a customer that has paid in full for services not rendered

I have never been asked to pay upfront by them. I was charged for pickups and a floyd upfront by them, but every shop I have ever used charged me upfront for parts. The one major repair I had them do I had to pay a deposit. I am not sure if they changed this, but that is the way it has been for me. What were you having done?

I edited this in hopes it makes sense now.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

Based on the OP's responses. He didn't get burned. He got what he paid for and more. Did it take longer than estimated? Yes. It seems like there was communication as to why. Go back and read what the guy wrote. He stated they told him of the issues they were facing.

The only people suggesting otherwise are the people that trainwrecked this thread.


I have never been asked to pay upfront by them. I was charged for pickups and a floyd upfront. Any major repairs I had to pay a deposit. I am not sure if they changed this, but that is the way it has been for me. What were you having done?

The op isn't the one i speak of that still hasn't received his guitar after 9+ months, bud. Perhaps you should read what i say before you insinuate that i am illiterate

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

@SMCLEARY are you thinking the others that chimed in about their shitty experiences are also "trainwrecking" this thread?

 

[SMCLEARY]

@SMCLEARY are you thinking the others that chimed in about their shitty experiences are also "trainwrecking" this thread?

Not at all. Experience with the shop is the key point. At any rate, you guys have fun. Fighting with random people on the internet is a waste of time. 321 I hope your situation is resolved as the OP's was.

 

[SMCLEARY]

It sounds like you are familiar with their business, you surely know they are by appointment only, and can only book spots on their site for service, as phones are too hard and having someone dedicated to managing the appointments and customer responses may put the business in a terrible situation. During my guitars “stay” at the shop I respected the “ if you have a question, our autoresponder with answer it and if it doesn’t we will send you an update. I can only assume you are affiliated with the shop for asking such specifics so here it is. On feb 4th when I picked up my guitar in person with RJ he agreed to a full refund. He also said if I chose to use them in the future he would do the parts and labor for free. Much appreciated. In the months following I followed up frequently and had two responses. One was “we need your address to mail a check as the chargeback date has passed” the second was “we mailed a check we thought this was done” in between all of this I had to book multiple appts and text RJ personally multiple times as well as threaten to call the police, contact the attorney general and file a complaint, and file a lawsuit. It was two fucking months of me trying to get my money back, and it’s still not finalized. So kindly fuck off as you have nothing to do with my situation and if you do maybe try less being the white knight and take some fucking accountability.

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

And yet you came in here to tell everyone how great the shop is when they are going through this bullshit...yeah. fighting on the internet with random people is a waste of time, dipshit.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

I deleted my comment after i went back and reread your interactions. I was mistaken and confusing you for someone else. I am sometimes quick to be an asshole, but I always admit when I am wrong

 

[SMCLEARY]

I deleted my comment after i went back and reread your interactions. I was mistaken and confusing you for someone else. I am sometimes quick to be an asshole, but I always admit when I am wrong

We certainly can all be assholes. Me included. I think we both want the same outcome for everyone.

 

[SMCLEARY]

Doesn’t hurt my feelings one bit. It does however motivate me to share my experience as much as I can instead of letting it be. I hope you are proud of that, tell your boys how much you helped!

You had a bad experience. I have had mostly good ones. Like you, I am simply trying to share my experiences. I did just email them to see about responding like clockwork. I will let you know when If I get something back.

 

[CoreyW]

Ok Shawn lol. Good luck trying to salvage their reputation here, or anywhere else online for that matter. Hope they aren’t paying you too much as you are doing more damage pretending to be a customer and defending them instead of being open and honest and creating dialogue we all can get behind, support, and move past to help uplift a private business. As I’ve said multiple times, they are good guys, but the business model is shit. I’d like to bow out and hope my situation is resolved.

That is not Shawn. He is friends with Shawn, but he is not Shawn.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

I'm out, too. It looks like the company is trying to make things right. Hopefully they do. Good luck, guys

 

[VonBonfire]

The VonDbag is simply trying to harm a business for no reason. He has no interaction with them. Everything he says has no context, other than a reflection of his own life's failures. This guy's attacks have absolutely no merit as VESmedic suggested. It's sad that this guy has so much hate in his life.

Thank you for the compliment. LRC has harmed their own business reputation through poor practices.

To simplify things, all that really needed to happen was: "hi this is shawn/rj from LRC. We are really sorry we allowed ourselves to take on a backlog of work that created excessive time frames for our customers to receive their instruments. We are working hard to get this sorted out asap and will be more cognizant of our turnaround times in the future so we can better care for our clients. With love-shawn/rj"

I would think that would be a better approach than calling on your personal friends and associates from the Orlando area to defend you on a guitar website.

 

[Kagami]

Thank you for the compliment. LRC has harmed their own business reputation through poor practices.

To simplify things, all that really needed to happen was: "hi this is shawn/rj from LRC. We are really sorry we allowed ourselves to take on a backlog of work that created excessive time frames for our customers to receive their instruments. We are working hard to get this sorted out asap and will be more cognizant of our turnaround times in the future so we can better care for our clients. With love-shawn/rj"

I would think that would be a better approach than calling on your personal friends and associates from the Orlando area to defend you on a guitar website.

How these people operate they don't deserve anyone's business.

A delay? be communicative
A refund? follow through within a decent timeframe

This place seems incapable of doing either of these things which is the hallmark of a bad business.

 

[Monkey Man]

@Monkey Man do as you wish, but I would close this thread at this point, because I’m guessing this isn’t the last time you are going to have to deal with it.

I appreciate the sentiment Brother C, but no need for that IMHO.

The law of averages dictates that if the company deals with its customers in good faith, the net effect of online discussions about its service will indeed be positive. Of course it cuts the other way too.

It's not for me or anyone else to gate-keep the right to complain about or compliment a business IMHO, but as I said, I appreciate where you're coming from brother.