Anyone ever deal with LRC Guitars out of Orlando??

[Blackshirt]

I received a second call, was told my repair work is complete and my guitar is in the finish booth queue and pending any weather issues, 3-4 weeks away from being able to schedule an appt to pick it up.

The weather thing - I understand how heat & humidity impacts finish. This is Florida - the temp/humidity climbs with each passing day this time of year. Avg temps between April & May increase 4-5 degrees on average. By the time June rolls around, you're north of 90's. Humidity levels are at their lowest in March & April. So now's the optimal time to eliminate that factor from the equation.

 

[VonBonfire]

I received a second call, was told my repair work is complete and my guitar is in the finish booth queue and pending any weather issues, 3-4 weeks away from being able to schedule an appt to pick it up.

So a solid year wait, probably more. Florida humidity....probably a lot more.....

 

[Blackshirt]

Holy fucking shit, are you serious you were told to “power email them for 3-4 days straight” to get someone to respond??? 90% of my communication with them regarding my refund was to book a shitload of service appointment's on their site for days for them to finally see they need to contact me because those appointments are all booked by the same guy bitching about communication. Insane. I’m still in the process of my dispute with my CC company, will update when I have one.

Yes, that's correct. The first couple of times I emailed back in August & again in November, I did not reference my (paid) invoice number. After only receiving the auto-reply email, I did some digging on the Google reviews and I noticed that a few responses to the negative reviews left included the instruction to customers to include their invoice number so they could identify the order in question. When I emailed in January, I included my invoice number in the subject line, along with a polite but stern message that I needed someone to contact me regarding the status of my guitar. From what I've been able to discern from this thread, they had a significant gap with customer service up until recently when they hired someone to manage it better.

I'm going to give them the benefit of the doubt after the recent communication, and if I get my guitar back in the timeframe that was relayed to me on Sunday, then I'll be at peace and just take the high road with the entire experience. I'm not interested in being a d*ckhead, I don't expect an apology, although it might be in their interest to be sincere and admit that this was a mess. At this point, I just want the phone call that my guitar is done, I'll make the drive up to Longwood, thank them for the work, which I'm confident will be as described, and put this in the rearview.

 

[parr0t]

Holy fucking shit, are you serious you were told to “power email them for 3-4 days straight” to get someone to respond??? 90% of my communication with them regarding my refund was to book a shitload of service appointment's on their site for days for them to finally see they need to contact me because those appointments are all booked by the same guy bitching about communication. Insane. I’m still in the process of my dispute with my CC company, will update when I have one.

Did you end up getting your guitar back in good shape, though? I'm starting to think this guy is going out of business and is starting to collect as many guitars as he can so he can liquidate his business and sell all of these guitars - or at least the part of the business that deals with their non-enterprise clients. One of his automated messages/email even indicates that some of their employees went "MIA." I'm puzzled as to why he would include this level of detail about an employee.

 

[parr0t]

Yes, that's correct. The first couple of times I emailed back in August & again in November, I did not reference my (paid) invoice number. After only receiving the auto-reply email, I did some digging on the Google reviews and I noticed that a few responses to the negative reviews left included the instruction to customers to include their invoice number so they could identify the order in question. When I emailed in January, I included my invoice number in the subject line, along with a polite but stern message that I needed someone to contact me regarding the status of my guitar. From what I've been able to discern from this thread, they had a significant gap with customer service up until recently when they hired someone to manage it better.

I'm going to give them the benefit of the doubt after the recent communication, and if I get my guitar back in the timeframe that was relayed to me on Sunday, then I'll be at peace and just take the high road with the entire experience. I'm not interested in being a d*ckhead, I don't expect an apology, although it might be in their interest to be sincere and admit that this was a mess. At this point, I just want the phone call that my guitar is done, I'll make the drive up to Longwood, thank them for the work, which I'm confident will be as described, and put this in the rearview.

I'm in the exact same spot as you (or was until I found this forum). But at this point, I'm starting to think I should just go and grab my guitar in however condition it might be. Once I have my guitar I'm not going to be so nice as far as the reviews are concerned. I wish I could but I've been burned way too many times in this city to simply take the high road and let dishonest businesses go about their dishonest thievery.

 

[321goblue]

Did you end up getting your guitar back in good shape, though? I'm starting to think this guy is going out of business and is starting to collect as many guitars as he can so he can liquidate his business and sell all of these guitars - or at least the part of the business that deals with their non-enterprise clients. One of his automated messages/email even indicates that some of their employees went "MIA." I'm puzzled as to why he would include this level of detail about an employee.

I got my guitar back in the same shape I dropped it off as they never touched it (except to take pictures of it to put on their Facebook) I dropped it off in September for a setup and to change the tuners and bridge ( tune o matic) from chrome to black. No exactly major stuff lol. After four months of really poor communication and built up frustration on my end along with a family emergency out of town I decided to just go and get it back. RJ was super cool about it, offered a full refund immediately, and even offered to do the work and change the hardware for free in the future if I decided to bring it back which he certainly didnt have to. Trying to get that refund though has been equally as frustrating. Poor communication, no accountability to make sure it was taken care of and here I am. I disputed it with my card, hoping that sticks and I can move on from them. I will always have nothing but nice things to say about the guys there, just really frustrating business model they use.

 

[VonBonfire]

I will always have nothing but nice things to say about the guys there, just really frustrating business model they use.

They offered a full refund and then you never got it. That isn't a good example of "nice guys", just of thieves wearing a smile.

 

[CoreyW]

So mine arrived today...

Plays great and im very happy with the work. Got it all tuned up and strings stretched and jammed out a while Im exhausted and going to bed, but I can post photos tomorrow.

RJ Called me up a couple of nights ago and we spoke for a while, he did explain what all went on and was extremely apologetic, and has taken a lot of measures to combat this from happening again.

 

[VonBonfire]

RJ Called me up a couple of nights ago and we spoke for a while, he did explain what all went on and was extremely apologetic, and has taken a lot of measures to combat this from happening again.

Glad you got your stuff back. Now the rest of the members who are missing guitars need to get their stuff back. Pretty sad that you have to chase someone down this way. Unacceptable. Also unacceptable were the damage control shills who joined just to post BS in this thread. That says everything about the true nature of the business IMO. Grab the money and apologize afterwards. Complete crap.

 

[Music&Chaos]

So mine arrived today...

Plays great and im very happy with the work. Got it all tuned up and strings stretched and jammed out a while Im exhausted and going to bed, but I can post photos tomorrow.

RJ Called me up a couple of nights ago and we spoke for a while, he did explain what all went on and was extremely apologetic, and has taken a lot of measures to combat this from happening again.

Get some pics up of the work when you can.

 

[VonBonfire]

To each is own. While the communication and my experience was not the best, every interaction with those guys was good.

Your posts and past experience contradict what you are saying here. You had to go retrieve your guitar. He offered a full refund, which you haven't got yet. What an amazing experience.

Dude has held guitars for nearly a year at a stretch and then had zero communications until this thread was posted, at which point shills were sent in to defend his shitty business practices. Dude runs a clown show and now that the chickens have come home to roost he's trying to CYA, nothing more. He's only sorry someone held his feet to the fire. LRC=

 

[harddriver]

So mine arrived today...

Plays great and im very happy with the work. Got it all tuned up and strings stretched and jammed out a while Im exhausted and going to bed, but I can post photos tomorrow.

RJ Called me up a couple of nights ago and we spoke for a while, he did explain what all went on and was extremely apologetic, and has taken a lot of measures to combat this from happening again.

I'm glad you finally got it. It seems your experience isn't an anomaly, at least you got a finished guitar.

You can have a good track record but once you screw some people over word will get around.

Again it sounds like they are taking payments up front for repairs then after the time expires for you to do something with your CC company they are free to fuck certain ones around since the CC company can't do a clawback after a certain period of time, plus they still have your guitar.

 

[Blackshirt]

Would love to see pics @CoreyW when you have time.

 

[VonBonfire]

That doesn’t make the guy an asshole, he is a nice guy.

Based on his actions, he is the consummate asshole. The kind with the audacity to smile at the people he's dicking over. A courteous prick is still a prick.

 

[CoreyW]

Sorry for the delay…

I declined having the front of the headstock reskinned so there is still visible breaks in the laminate but with what he had to work with on it, I’m happy with the results.

The back and sides turned out great

It’s plays great, the new nitro is obviously not as slick as the old nitro lower on the neck but that will just take some time for it to smooth out.

I do feel like they have done a great job on the repair and have done their best to rectify the situation with me.

 

[VESmedic]

Your posts and past experience contradict what you are saying here. You had to go retrieve your guitar. He offered a full refund, which you haven't got yet. What an amazing experience.

Dude has held guitars for nearly a year at a stretch and then had zero communications until this thread was posted, at which point shills were sent in to defend his shitty business practices. Dude runs a clown show and now that the chickens have come home to roost he's trying to CYA, nothing more. He's only sorry someone held his feet to the fire. LRC=

You know, I heard every angle of this story personally from the horses mouth . And the one thing that stands out is….you don’t even fucking live in this state. You live in Texas. You’ve never dealt with them, you’ve done nothing but try and stir the pot while you sit at home on your phone in your mom’s basement. why are you even involved to this level? I guess you’re gonna learn the hard way more than likely, and now rigtalk is going to have to spend a bunch of time dealing with this more than people know here. All you’ve done is thrown gasoline on the fire and are now going to make more work for @Monkey Man and the other mods. @Monkey Man do as you wish, but I would close this thread at this point, because I’m guessing this isn’t the last time you are going to have to deal with it.

Once again, RJ, Ken and the rest of the crew have a stellar reputation, and sounds like they’ve done everything they can to make things right. And shockingly once again as it’s no surprise to anyone, there’s way more to this entire saga ( and I don’t mean from the OP at all just fyi) than is being said here…imagine that.

 

[VESmedic]

Sorry for the delay…

I declined having the front of the headstock reskinned so there is still visible breaks in the laminate but with what he had to work with on it, I’m happy with the results.

View attachment 443216

The back and sides turned out great

View attachment 443217View attachment 443218View attachment 443219

It’s plays great, the new nitro is obviously not as slick as the old nitro lower on the neck but that will just take some time for it to smooth out.

I do feel like they have done a great job on the repair and have done their best to rectify the situation with me.

That’s killer, and looks great! Sounds like it was one of the worst headstock breaks they have seen I believe, I’m glad you are happy with the outcome, I personally wouldn’t trust anyone else to do a job like this.

 

[VonBonfire]

You know, I heard every angle of this story personally from the horses mouth . And the one thing that stands out is….you don’t even fucking live in this state. You live in Texas. You’ve never dealt with them, you’ve done nothing but try and stir the pot while you sit at home on your phone in your mom’s basement. why are you even involved to this level? I guess you’re gonna learn the hard way more than likely, and now rigtalk is going to have to spend a bunch of time dealing with this more than people know here. All you’ve done is thrown gasoline on the fire and are now going to make more work for @Monkey Man and the other mods. @Monkey Man do as you wish, but I would close this thread at this point, because I’m guessing this isn’t the last time you are going to have to deal with it.

Once again, RJ, Ken and the rest of the crew have a stellar reputation, and sounds like they’ve done everything they can to make things right. And shockingly once again as it’s no surprise to anyone, there’s way more to this entire saga ( and I don’t mean from the OP at all just fyi) than is being said here…imagine that.

 

[321goblue]

You know, I heard every angle of this story personally from the horses mouth . And the one thing that stands out is….you don’t even fucking live in this state. You live in Texas. You’ve never dealt with them, you’ve done nothing but try and stir the pot while you sit at home on your phone in your mom’s basement. why are you even involved to this level? I guess you’re gonna learn the hard way more than likely, and now rigtalk is going to have to spend a bunch of time dealing with this more than people know here. All you’ve done is thrown gasoline on the fire and are now going to make more work for @Monkey Man and the other mods. @Monkey Man do as you wish, but I would close this thread at this point, because I’m guessing this isn’t the last time you are going to have to deal with it.

Once again, RJ, Ken and the rest of the crew have a stellar reputation, and sounds like they’ve done everything they can to make things right. And shockingly once again as it’s no surprise to anyone, there’s way more to this entire saga ( and I don’t mean from the OP at all just fyi) than is being said here…imagine that.

I don’t agree with closing this thread. People should know what they are getting into when considering this shop. Just because you frequent the shop and know them personally doesn’t mean people shouldn’t be able to see our experiences when searching for info on the shop. I had a terrible experience. I work professionally in a customer service field and my daily decisions can cost hundreds of thousands of dollars if not managed correctly. It was and is especially irritating considering 99% of their problem is communication as by all accounts the work is excellent. They are very upfront about how they handle business to which I got what I signed up for regarding the service I needed. I did however get so pissed off at the entire process after what I felt was just bullshit for what I needed done, coupled with a family emergency that I pulled my guitar if not for nothing else that I had it back while I dealt with what I needed to. But the lack of attention to my refund and poor accountability for day to day operations and customer service led me here to post my story. It seems they have a guy now that pays more attention as I’ve been contacted out of the blue a few times this week to check in with my dispute and I have no doubt it’s because of this thread. @VonBonfire is pretty determined and has some points, but unless he’s personally dealt with the shop, I don’t agree with him fanning the flames. But as I’ve stated over and over again, RJ is a good guy from all the times I’ve spoken with him personally, and I wish no ill will on those guys, I just want my situation fully resolved which I hope happens soon, and then I’ll be here looking for another place in Orlando as I have about 6-7 other guitars I need work done to lol. Would have loved to run them through LRC if it wasn’t such a bad experience.

 

[SMCLEARY]

Sorry for the delay…

I declined having the front of the headstock reskinned so there is still visible breaks in the laminate but with what he had to work with on it, I’m happy with the results.



The back and sides turned out great



It’s plays great, the new nitro is obviously not as slick as the old nitro lower on the neck but that will just take some time for it to smooth out.

I do feel like they have done a great job on the repair and have done their best to rectify the situation with me.

Great news Corey. Glad everything worked out for you. LRC Guitars is an incredibly well-respected shop.