Anyone ever deal with LRC Guitars out of Orlando??

[VonBonfire]

Keeping making sense.

If you weren't part of the company you wouldn't keep chiming in.

So rEEEEEEEEEEEL

 

[VonBonfire]

 

[VonBonfire]

LMAO I think he logged out.

Probably boxing up a few guitars in rage just so he can say told you so later this week.

 

[Blackshirt]

That is the point man. I do not know the other side and neither do you. You tell me the other side without making stuff up.

Everything I shared is 100% factual. I'm not a monster. I don't vindictively dream up stories online to damage small businesses or any business for that matter.

What I will say is that after 11 months of waiting and finding this forum this morning, I ironically received a phone call tonight - what are the odds? No idea if you are RJ, or if you relayed today's interaction to RJ, or if it's just pure coincidence that after sharing my experience on here I happened to get phoned. If you or anyone on here helped me get that call tonight, thank you. It's unfortunate all the way around bc had I received this call back in October or November or January with a five or ten minute interaction, I would have never even been compelled to find & use this "resource" to generate a response. Hell, I didn't even expect a response, nor was it my attention to use this as a "weapon" to get a response! I was just hoping I'd get some reassurance that what I was experiencing was....normal and I didn't just lose my guitar and nearly a thousand dollars. I was encouraged in the future to "power email" them for 3-4 days straight so they could make sure someone responds in the future. So maybe try that if you can't get anyone to call?

I knew my repair was going to be a b*tch bc the first attempt via another luthier failed miserably, and from what I was told, has made this project more difficult than anticipated - that's fair. I was and still am grateful that RJ wanted to take it on. But setting an expectation for turnaround + the manner & cadence of communication isn't my responsibility. My responsibility was to present them with an opportunity/challenge and fulfilling payment in full upfront. I did that back in May.

I've waited 11+ months without any calls or update (aside from the boiler plate email response template) - I'm not looking for a pat on the back AT ALL, but I think any rational person would say I've been very patient & understanding up to this point, yes? No nasty Google reviews, no nasty emails. Just being patient. For god's sake, I've had buddies asking me for updates on my guitar and it's a little awkward to have to say... eh, not sure - haven't heard anything. Wasn't it supposed to be done in August? Uh, yeah, but it's only December/January/February/March/etc.

That said, assuming this gets wrapped up like it was communicated to me tonight, I'll do my part and share my appreciation.

My advice to RJ is this. Charge more for your work so you can hire someone that can actually handle customer service in an effective manner. Sending an email that says someone will be contacting you and in the very next sentence say if you are receiving the auto reply no one will be contacting you is basically the Penrose Steps of inaction. That, or just be upfront on turnaround times. Tell a customer it'll take a year. If you get the work done in 6-8 months, better to under-promise and over-deliver than the other way around.

What the OP said is absolutely on point - Gibson charges $3k+ for a full neck replacement. I think RJ is actually trying hard to not price gouge customers by charging what he does, and good on him for that - sincerely. But that goodwill evaporates quickly if the turnaround is a year or more without any comm or updates. I can't speak for others, but I would have gladly paid more if I could have had my instrument back in 3-4 months vs this timeline.

Anyway, I felt I owed everyone an update after I shared what I did earlier today. I appreciate the support and feedback, fingers crossed I'll have my LP back soon. Have a gnight all.

 

[VonBonfire]

What I will say is that after 11 months of waiting and finding this forum this morning, I ironically received a phone call tonight - what are the odds?

Captain infowars with 20k unhelpful troll posts at your service.

I'm sure they saw the number of dissatisfied customers posting here was growing, the thread climbing in the search results, and saw that talk of taking coordinated legal action was being discussed, and decided maybe it's time to give people their stuff back. So they sent Team Shill in here tonight to reassure you that despite holding guitars for years at a time, they do amazing work. What are the odds that everyone who is missing an axe here has them back in their hands in two weeks or less?

It tells the reader everything they need to know about this dumpster fire luthiery, sending out forum shills instead of customer guitars.

 

[SMCLEARY]

Everything I shared is 100% factual. I'm not a monster. I don't vindictively dream up stories online to damage small businesses or any business for that matter.

What I will say is that after 11 months of waiting and finding this forum this morning, I ironically received a phone call tonight - what are the odds? No idea if you are RJ, or if you relayed today's interaction to RJ, or if it's just pure coincidence that after sharing my experience on here I happened to get phoned. If you or anyone on here helped me get that call tonight, thank you. It's unfortunate all the way around bc had I received this call back in October or November or January with a five or ten minute interaction, I would have never even been compelled to find & use this "resource" to generate a response. Hell, I didn't even expect a response, nor was it my attention to use this as a "weapon" to get a response! I was just hoping I'd get some reassurance that what I was experiencing was....normal and I didn't just lose my guitar and nearly a thousand dollars. I was encouraged in the future to "power email" them for 3-4 days straight so they could make sure someone responds in the future. So maybe try that if you can't get anyone to call?

I knew my repair was going to be a b*tch bc the first attempt via another luthier failed miserably, and from what I was told, has made this project more difficult than anticipated - that's fair. I was and still am grateful that RJ wanted to take it on. But setting an expectation for turnaround + the manner & cadence of communication isn't my responsibility. My responsibility was to present them with an opportunity/challenge and fulfilling payment in full upfront. I did that back in May.

I've waited 11+ months without any calls or update (aside from the boiler plate email response template) - I'm not looking for a pat on the back AT ALL, but I think any rational person would say I've been very patient & understanding up to this point, yes? No nasty Google reviews, no nasty emails. Just being patient. For god's sake, I've had buddies asking me for updates on my guitar and it's a little awkward to have to say... eh, not sure - haven't heard anything. Wasn't it supposed to be done in August? Uh, yeah, but it's only December/January/February/March/etc.

That said, assuming this gets wrapped up like it was communicated to me tonight, I'll do my part and share my appreciation.

My advice to RJ is this. Charge more for your work so you can hire someone that can actually handle customer service in an effective manner. Sending an email that says someone will be contacting you and in the very next sentence say if you are receiving the auto reply no one will be contacting you is basically the Penrose Steps of inaction. That, or just be upfront on turnaround times. Tell a customer it'll take a year. If you get the work done in 6-8 months, better to under-promise and over-deliver than the other way around.

What the OP said is absolutely on point - Gibson charges $3k+ for a full neck replacement. I think RJ is actually trying hard to not price gouge customers by charging what he does, and good on him for that - sincerely. But that goodwill evaporates quickly if the turnaround is a year or more without any comm or updates. I can't speak for others, but I would have gladly paid more if I could have had my instrument back in 3-4 months vs this timeline.

Anyway, I felt I owed everyone an update after I shared what I did earlier today. I appreciate the support and feedback, fingers crossed I'll have my LP back soon. Have a gnight all.

That is great. I am not a part of the company. I did share the thread trying to help the OP out. I have no idea if it helped you out. Unbeknownst to me, they had hired back a friend of mine to help with emails and communication.

 

[VonBonfire]

That is great. I am not a part of the company. I did share the thread trying to help the OP out. I have no idea if it helped you out. Unbeknownst to me, they had hired back a friend of mine to help with emails and communication.

Maybe you should just run all your company's communications through rig talk. Honk Honk.

 

[DanTravis62]

Maybe you should just run all your company's communications through rig talk. Honk Honk.

 

[SMCLEARY]

Captain infowars with 20k unhelpful troll posts at your service.

I'm sure they saw the number of dissatisfied customers posting here was growing, the thread climbing in the search results, and saw that talk of taking coordinated legal action was being discussed, and decided maybe it's time to give people their stuff back. So they sent Team Shill in here tonight to reassure you that despite holding guitars for years at a time, they do amazing work. What are the odds that everyone who is missing an axe here has them back in their hands in two weeks or less?

It tells the reader everything they need to know about this dumpster fire luthiery, sending out forum shills instead of customer guitars.

As stated previously, we all know how much you post here. You are in every thread and spend the majority of your life on this forum. It is sad. You have no intention of truly helping anyone in this thread. You are simply feeding your own need to troll and bully. I am going to go ahead and block you now. I am happy to discuss my interactions with LRC and help out others, but I am not here for you.

 

[VonBonfire]

View attachment 442257

I have to wonder if he didn't report my post.

Dude goes from being an annoyed but ultimately satisfied customer on page one to having a friend that "unbeknownst to me had been hired back", post #86

As stated previously, we all know how much you post here. You are in every thread and spend the majority of your life on this forum. It is sad. You have no intention of truly helping anyone in this thread. You are simply feeding your own need to troll and bully. I am going to go ahead and block you now. I am happy to discuss my interactions with LRC and help out others, but I am not here for you.

That's right. We all know how much I post here. I would've posted less in this thread but you keep making it obvious you are a shill for a shit show called LRC guitars, and instead of just saying "hey we are sorry and we are working to get this sorted out" you keep pumping out lies, making things even worse for yourself and your business.

So maybe you should take a troll's advice and go get the bubble wrap, the tape, and start boxing some guitars before you have sheriff's deputies banging down the doors of your business.