Anyone ever deal with LRC Guitars out of Orlando??

[SMCLEARY]

I get irritated because i have been burned by "reliable" companies that have shitty communication.

I treat my customers like people. If something happend like one of my kids being in an accident, i would be crushed. But in a few weeks, it may occur to me to let customers know the situation, and the uncertainty of the near future and give them the option to find another person to take care of them if they couldn't wait.

That is how a man conducts himself

Based on the OP's responses. He didn't get burned. He got what he paid for and more. Did it take longer than estimated? Yes. It seems like there was communication as to why. Go back and read what the guy wrote. He stated they told him of the issues they were facing.

The only people suggesting otherwise are the people that trainwrecked this thread.

A solution to them being upfront about their business would be to not ask for payment up front in full. That puts the customer in a terrible position wondering if they have been fucked over. Why should we have to pay up front then hope and beg the service we are seeking is provided. And god forbid we email for answers on progress. The FAQ videos on their page make me feel uncomfortable emailing and asking for updates. That is unfair as a customer that has paid in full for services not rendered

I have never been asked to pay upfront by them. I was charged for pickups and a floyd upfront by them, but every shop I have ever used charged me upfront for parts. The one major repair I had them do I had to pay a deposit. I am not sure if they changed this, but that is the way it has been for me. What were you having done?

I edited this in hopes it makes sense now.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

Based on the OP's responses. He didn't get burned. He got what he paid for and more. Did it take longer than estimated? Yes. It seems like there was communication as to why. Go back and read what the guy wrote. He stated they told him of the issues they were facing.

The only people suggesting otherwise are the people that trainwrecked this thread.


I have never been asked to pay upfront by them. I was charged for pickups and a floyd upfront. Any major repairs I had to pay a deposit. I am not sure if they changed this, but that is the way it has been for me. What were you having done?

The op isn't the one i speak of that still hasn't received his guitar after 9+ months, bud. Perhaps you should read what i say before you insinuate that i am illiterate

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

@SMCLEARY are you thinking the others that chimed in about their shitty experiences are also "trainwrecking" this thread?

 

[SMCLEARY]

@SMCLEARY are you thinking the others that chimed in about their shitty experiences are also "trainwrecking" this thread?

Not at all. Experience with the shop is the key point. At any rate, you guys have fun. Fighting with random people on the internet is a waste of time. 321 I hope your situation is resolved as the OP's was.

 

[321goblue]

I hear you. However, I deal with them too. They are so open about how they work and how they communicate. We may not like it, but I think we can all agree that they are transparent about it. I had one issue with them the entire time I have used them. I was super pissed because I was supposed to have my guitar back for a gig. I have plenty and the gig went on, but I didn't get it back it in time and was angry. Once I found out the dude's daughter was hit by a car on her bike and was in ICU I changed my stance pretty quick. The guy closed the shop to be with his daughter. It led to delays. They were open about it. They communicated it through their autoresponder. I know because I got it. Like most, I didn't read it, but that was on me and I felt like a prick when it was pointed out to me.

The VonDbag is simply trying to harm a business for no reason. He has no interaction with them. Everything he says has no context, other than a reflection of his own life's failures. This guy's attacks have absolutely no merit as VESmedic suggested. It's sad that this guy has so much hate in his life.

Things happen. Life happens. They are a small shop. Guys are on tour. Guys are booked out. Family emergencies happen . . . just like you state happened to you. I don't know what your refund situation is, but I seriously doubt they are trying to steal your money. That is simply not them. I am also sure they will do everything they can to make you whole.

As a customer of LRC Guitars, I also seriously doubt this thread had anything to do with their responses to you or anyone else Corey already stated they had hired someone new that was doing a great job with communication before he even started this thread. This thread sat dead for weeks until I saw it and responded to answer his initial question, "has anyone dealt with LRC Guitars?" When I forwarded this thread to them, I was met with the response, that they were already working with Corey to resolve his issues. Corey is this true? 321, May I ask were they responding and working with you before you posted on this thread too?

My last thoughts to this thread is that I have never felt unimportant to this shop as a local player. I have never felt that they didn't appreciate my business. Quite the opposite.


Corey I am happy for you. 321 I am sure you they will resolve your issue too.

It sounds like you are familiar with their business, you surely know they are by appointment only, and can only book spots on their site for service, as phones are too hard and having someone dedicated to managing the appointments and customer responses may put the business in a terrible situation. During my guitars “stay” at the shop I respected the “ if you have a question, our autoresponder with answer it and if it doesn’t we will send you an update. I can only assume you are affiliated with the shop for asking such specifics so here it is. On feb 4th when I picked up my guitar in person with RJ he agreed to a full refund. He also said if I chose to use them in the future he would do the parts and labor for free. Much appreciated. In the months following I followed up frequently and had two responses. One was “we need your address to mail a check as the chargeback date has passed” the second was “we mailed a check we thought this was done” in between all of this I had to book multiple appts and text RJ personally multiple times as well as threaten to call the police, contact the attorney general and file a complaint, and file a lawsuit. It was two fucking months of me trying to get my money back, and it’s still not finalized. So kindly fuck off as you have nothing to do with my situation and if you do maybe try less being the white knight and take some fucking accountability.

 

[SMCLEARY]

It sounds like you are familiar with their business, you surely know they are by appointment only, and can only book spots on their site for service, as phones are too hard and having someone dedicated to managing the appointments and customer responses may put the business in a terrible situation. During my guitars “stay” at the shop I respected the “ if you have a question, our autoresponder with answer it and if it doesn’t we will send you an update. I can only assume you are affiliated with the shop for asking such specifics so here it is. On feb 4th when I picked up my guitar in person with RJ he agreed to a full refund. He also said if I chose to use them in the future he would do the parts and labor for free. Much appreciated. In the months following I followed up frequently and had two responses. One was “we need your address to mail a check as the chargeback date has passed” the second was “we mailed a check we thought this was done” in between all of this I had to book multiple appts and text RJ personally multiple times as well as threaten to call the police, contact the attorney general and file a complaint, and file a lawsuit. It was two fucking months of me trying to get my money back, and it’s still not finalized. So kindly fuck off as you have nothing to do with my situation and if you do maybe try less being the white knight and take some fucking accountability.

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

And yet you came in here to tell everyone how great the shop is when they are going through this bullshit...yeah. fighting on the internet with random people is a waste of time, dipshit.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

I deleted my comment after i went back and reread your interactions. I was mistaken and confusing you for someone else. I am sometimes quick to be an asshole, but I always admit when I am wrong

 

[321goblue]

And just like clockwork, I have an email from LRC tonight after I started chiming back in on this thread. Fucking unbelievable. Protect the reputation of your business on a message board instead of doing right by your customers in the first place. To Shawn or RJ or whoever from the shop is monitoring, I have nothing else to add. I hope our situation is resolved soon and I wish you guys well and hope for nothing but success for you guys. Cheers!

 

[SMCLEARY]

I deleted my comment after i went back and reread your interactions. I was mistaken and confusing you for someone else. I am sometimes quick to be an asshole, but I always admit when I am wrong

We certainly can all be assholes. Me included. I think we both want the same outcome for everyone.

 

[321goblue]

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

Doesn’t hurt my feelings one bit. It does however motivate me to share my experience as much as I can instead of letting it be. I hope you are proud of that, tell your boys how much you helped!

 

[321goblue]

No one else here has anything to do with your situation either. Are they to fuck off too? Oh I get it, you just want someone to say what you want to hear and pat you on the back. Again good luck, I sincerely mean that. Sorry if that hurts your feelings.

Dude. I was the only person to answer the main guy after three weeks. So tell everyone, no. I answered the OP. Where were you, bud? Still in jail your eleventh time? Nice flex man. .What experience do you have the shop?

Shawn, why is it I can’t locate the LRC Facebook page? I would like to see if you guys took down the picture of my guitar you claimed to have worked on. Let me know where to find it please.

 

[SMCLEARY]

Doesn’t hurt my feelings one bit. It does however motivate me to share my experience as much as I can instead of letting it be. I hope you are proud of that, tell your boys how much you helped!

You had a bad experience. I have had mostly good ones. Like you, I am simply trying to share my experiences. I did just email them to see about responding like clockwork. I will let you know when If I get something back.

 

[321goblue]

You had a bad experience. I have had mostly good ones. Like you, I am simply trying to share my experiences. I did just email them to see about responding like clockwork. I will let you know when If I get something back.

Ok Shawn lol. Good luck trying to salvage their reputation here, or anywhere else online for that matter. Hope they aren’t paying you too much as you are doing more damage pretending to be a customer and defending them instead of being open and honest and creating dialogue we all can get behind, support, and move past to help uplift a private business. As I’ve said multiple times, they are good guys, but the business model is shit. I’d like to bow out and hope my situation is resolved.

 

[CoreyW]

Ok Shawn lol. Good luck trying to salvage their reputation here, or anywhere else online for that matter. Hope they aren’t paying you too much as you are doing more damage pretending to be a customer and defending them instead of being open and honest and creating dialogue we all can get behind, support, and move past to help uplift a private business. As I’ve said multiple times, they are good guys, but the business model is shit. I’d like to bow out and hope my situation is resolved.

That is not Shawn. He is friends with Shawn, but he is not Shawn.

 

[S̷͖͑m̵͎͂á̵̺s̸͚̈́h̴̬̑]

I'm out, too. It looks like the company is trying to make things right. Hopefully they do. Good luck, guys