Talk about a Class act

[John4021]

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[td] Friends, customers, and KSR family —​ I owe you a real letter, not a marketing one. So here it is. The last several months have been hard. Communication has been slower than it should have been. Some orders have taken longer than we promised. Some emails went unanswered too long. Some of you have been waiting on amps you ordered months ago, and the silence on our end was inexcusable — even when the cause was real (parts shortages, a shop running shorthanded, transformer delays, a founder trying to do too much at once). I'm sorry. Genuinely. If you're one of the customers who got stuck in that gap, you deserved better and I hear you. I want you to know where we're at and where we’re going: — Parts are flowing and orders are moving. Transformers are back in-stock. Tubes have arrived. Power amps are shipping right now — with more going out every day. Our CNC mill is repaired and back up and producing enclosures. Pedals are heading out the door again. A large (over 100 pcs.) speaker shipment lands this week, enabling us to ship a number of cabs. — A new customer portal is coming. You'll be able to: • Track your order in real time and see exactly where it is in our build queue • Request a quick, low-friction detailed status update with one click • File an RMA right from the portal — no emailing back and forth • Register a new or used KSR product with its s/n, so warranty and service history are tied to your product and to you — A new internal system is running KSR behind the scenes. Parts, orders, customers, inventory — all in one place. This is the system that makes everything above possible, and it's the reason the next year is going to look very different from the last one. — A modernized website is in the works. Tied to the new system, so everything is connected and stays up-to-date. — New products are coming. New amp heads, new pedals, new power amps. We've been heads-down designing while the world saw silence. That's about to change. — For the fastest response to any customer service question, please email us or use our contact form. (We're working on phone improvements separately.) — And one more thing — there's an announcement coming about *KSR Foundry*, the educational arm of KSR we've been quietly building. More on that soon. If you've stuck with us through this stretch, thank you. Genuinely. Small businesses are built by customers who are patient with the messy years, and KSR wouldn't exist without you. If you're still waiting on something and you haven't heard from us in too long — please reach back out. We will answer. Thanks, Kyle

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[gritstogroats]

Ksr is a great brand. Despite all the competition and how long ago they opened their doors. They still have what id argue is the top modern sound and voicing. Plus they have been good to interact with and seem like good folk.

I will say though there was writing on the wall that these issues would creep up pretty far back. Hoping they assume this is the new normal for parts n stuff and figure out how to best proactively deal with it for their customers.