John4021
Well-known member
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gritstogroats
Active member
Ksr is a great brand. Despite all the competition and how long ago they opened their doors. They still have what id argue is the top modern sound and voicing. Plus they have been good to interact with and seem like good folk.
I will say though there was writing on the wall that these issues would creep up pretty far back. Hoping they assume this is the new normal for parts n stuff and figure out how to best proactively deal with it for their customers.
I will say though there was writing on the wall that these issues would creep up pretty far back. Hoping they assume this is the new normal for parts n stuff and figure out how to best proactively deal with it for their customers.
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Findthetone1
Well-known member
Never really heard a bad thing about Kyle. All small businesses can experience hiccups in supply, production etc. Communication is key but that doesn't always become the case. Looks like he stepped up and owned it. Respectable.
DISTORT6
Well-known member
That's the kind of person I would do business with.
Mike Oxhuge
Well-known member
It's great that they put this out there except they probably shouldn't mention the CNC taking a dump. People don't need to know about issues like that and generally it should have been fixed with a week or two tops, probably should have subcontracted the work to keep or catch up or had a backup machine in place. Shit happens in manufacturing and airing that dirty laundry to customers that have already paid money might make some hesitant to buy again.
dooredge
Well-known member
Kyle is a great guy. I had the good fortune to meet him back in the day when his shop was out behind his house to pick up an Orthos. Then again, when I drove down to Cincinnati in 2023 to pick up a PA-50 from his current shop. His business has grown substantially and as mentioned above, hiccups will happen.
I was one of those customers last year. Quoted 2 weeks on a PA-100. 2 weeks became 3 months. If it were anyone else, I'd have probably douched out (patience is a struggle for me).
Having met the man, it's easy to see he loves his craft and is as honest as they come in the gear game. Everything turned out fine and I got the power amp. I hope all the improvements they're making solve the lack of communication and improve the customer experience.
I was one of those customers last year. Quoted 2 weeks on a PA-100. 2 weeks became 3 months. If it were anyone else, I'd have probably douched out (patience is a struggle for me).
Having met the man, it's easy to see he loves his craft and is as honest as they come in the gear game. Everything turned out fine and I got the power amp. I hope all the improvements they're making solve the lack of communication and improve the customer experience.
stratjacket
Well-known member
I ordered a PA-100 last year that turned into several months, but they quickly responded to me when I pinged them. I’m a big KSR fan, have the Artemis II, PA-100, PA-50, and a few of their pedals. Always top quality.
311boogieman
Well-known member
I couln't read that due to the tables and the fact that I am on R-T black mode. So here it is again. Stand up guy though.
From KSR-
I owe you a real letter, not a marketing one. So here it is.
The last several months have been hard. Communication has been slower than it should have been. Some orders have taken longer than we promised. Some emails went unanswered too long. Some of you have been waiting on amps you ordered months ago, and the silence on our end was inexcusable — even when the cause was real (parts shortages, a shop running shorthanded, transformer delays, a founder trying to do too much at once).
I'm sorry. Genuinely. If you're one of the customers who got stuck in that gap, you deserved better and I hear you.
I want you to know where we're at and where we’re going:
— Parts are flowing and orders are moving. Transformers are back in-stock. Tubes have arrived. Power amps are shipping right now — with more going out every day. Our CNC mill is repaired and back up and producing enclosures. Pedals are heading out the door again. A large (over 100 pcs.) speaker shipment lands this week, enabling us to ship a number of cabs.
— A new customer portal is coming. You'll be able to:
• Track your order in real time and see exactly where it is in our build queue
• Request a quick, low-friction detailed status update with one click
• File an RMA right from the portal — no emailing back and forth
• Register a new or used KSR product with its s/n, so warranty and service history are tied to your product and to you
— A new internal system is running KSR behind the scenes. Parts, orders, customers, inventory — all in one place. This is the system that makes everything above possible, and it's the reason the next year is going to look very different from the last one.
— A modernized website is in the works. Tied to the new system, so everything is connected and stays up-to-date.
— New products are coming. New amp heads, new pedals, new power amps. We've been heads-down designing while the world saw silence. That's about to change.
— For the fastest response to any customer service question, please email us or use our contact form. (We're working on phone improvements separately.)
— And one more thing — there's an announcement coming about *KSR Foundry*, the educational arm of KSR we've been quietly building. More on that soon.
If you've stuck with us through this stretch, thank you. Genuinely. Small businesses are built by customers who are patient with the messy years, and KSR wouldn't exist without you.
If you're still waiting on something and you haven't heard from us in too long — please reach back out. We will answer.
Thanks,
Kyle
Agreed
From KSR-
I owe you a real letter, not a marketing one. So here it is.
The last several months have been hard. Communication has been slower than it should have been. Some orders have taken longer than we promised. Some emails went unanswered too long. Some of you have been waiting on amps you ordered months ago, and the silence on our end was inexcusable — even when the cause was real (parts shortages, a shop running shorthanded, transformer delays, a founder trying to do too much at once).
I'm sorry. Genuinely. If you're one of the customers who got stuck in that gap, you deserved better and I hear you.
I want you to know where we're at and where we’re going:
— Parts are flowing and orders are moving. Transformers are back in-stock. Tubes have arrived. Power amps are shipping right now — with more going out every day. Our CNC mill is repaired and back up and producing enclosures. Pedals are heading out the door again. A large (over 100 pcs.) speaker shipment lands this week, enabling us to ship a number of cabs.
— A new customer portal is coming. You'll be able to:
• Track your order in real time and see exactly where it is in our build queue
• Request a quick, low-friction detailed status update with one click
• File an RMA right from the portal — no emailing back and forth
• Register a new or used KSR product with its s/n, so warranty and service history are tied to your product and to you
— A new internal system is running KSR behind the scenes. Parts, orders, customers, inventory — all in one place. This is the system that makes everything above possible, and it's the reason the next year is going to look very different from the last one.
— A modernized website is in the works. Tied to the new system, so everything is connected and stays up-to-date.
— New products are coming. New amp heads, new pedals, new power amps. We've been heads-down designing while the world saw silence. That's about to change.
— For the fastest response to any customer service question, please email us or use our contact form. (We're working on phone improvements separately.)
— And one more thing — there's an announcement coming about *KSR Foundry*, the educational arm of KSR we've been quietly building. More on that soon.
If you've stuck with us through this stretch, thank you. Genuinely. Small businesses are built by customers who are patient with the messy years, and KSR wouldn't exist without you.
If you're still waiting on something and you haven't heard from us in too long — please reach back out. We will answer.
Thanks,
Kyle
Agreed
I
iff
Active member
I never realized how janky their site is 
Would be interested in trying a KSR sometime. It's cool how they do everything in house, even if can lead to situations like this.
Would be interested in trying a KSR sometime. It's cool how they do everything in house, even if can lead to situations like this.
fek
Well-known member
KSR is in Cincy? I did not know that. It's my hometown and I get down there from Cleveland every month or so.
B
brunocormack
Member
Love seeing threads like this. In an industry where customer service can sometimes feel like an afterthought once they have your money, companies and builders who actually stand behind their stuff and treat people right are worth their weight in gold. It definitely makes you want to keep supporting their brand when it's time for the next gear purchase. Class act for sure.
RaceU4her
Well-known member
thats cool, but ill never understand companies getting that far behind on communication this day in age, there is simply no reason for it.
DanTravis62
Moderator
Moderator
thegame
Well-known member
Similar thing happened to me but they made me right in the long run. Since they owned up to it, I would do business again with them.
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